Lisbeth Claus

Professor of Management and Global HR

"Increasingly, it falls to human resource professionals to manage the "soft side" of today's global industry and to examine the cultural and human challenges facing organizations."

Message

Domestic HR practitioners can no longer ignore the global nature of human capital. Increasingly, it falls to human resource professionals to strategically manage human talent in today's global environment and to examine the cultural and human challenges facing successful business, government, and not-for-profit enterprises. Global talent and performance management, virtual teamwork, global leadership development, cross-cultural savvy, HR metrics, work-life balance, international ethics and global CSR are some of the important areas where human resources can add value and play a strategic role.

Biography

Dr. Claus has been widely published in academic and professional journals on subject matters related to global HR. She specializes in the implications for global organizations when their employees cross borders.

She was co-author (with Dennis Briscoe and Randall Schuler) of the 3rd edition of International Human Resource Management (Routledge, 2008) and is Editor-in-Chief of the Global HR Practitioner Handbook (volumes 1, 2013; volume 2, 2014; and volume 3, 2015, Global Immersion Press).

Considered a global expert on employer duty of care, she traveled to four continents to inform employers of their obligation to protect their business travelers, international assignees and dependents. She is the author of the 2009 Duty of Care White Paper - viewed today as a major impetus for putting duty of care on the map for global organizations.

She authored the 2012 Duty of Care and Travel Risk Management Global Benchmarking Study – the first empirical study on duty of care for which she earned the EMMA award for research of the year. Her other research interests include performance management, HR analytics and developing a culture of health and wellness in global organizations.

In March 2016, at its inaugural annual global HR conference, the HR Roundtable and Global HR Consortium announced the creation of the annual Lisbeth Claus Trail Blazer Award in honor of the lifelong dedication of Professor Lisbeth Claus to the development of the global HR profession around the world.

Education

  • Ph.D., Saint Louis University
  • M.B.A., University of San Francisco
  • M.A., K.U. Leuven (Belgium)
  • B.A., K.U. Leuven (Belgium)
  • SPHR (Senior Professional in Human Resource Management)
  • GPHR (Global Professional in Human Resource Management)

Areas of Instruction

Managing Organizations, Global Human Resource Management.

Research Interests

Global human resource management, global performance management, employer duty of care for the global workforce.

Selected Professional Activities

Content expert, instructional designer, and train-the-trainer of the SHMR/GPHR certification preparation course; SHRM Global Expert Panel Member, 2006-2007; President, SHRM Global Forum, 2003; Vice President Finance, Executive Committee, Chair Membership and Chapter Outreach Committee, Board of Directors, SHRM Global Forum, 2001-2002; Member, Academy of Management; Instructional design advisor for Safeway, Inc.'s Retail Leadership Development Program; Accredited BELBIN e-interplace and Team Role Trainer.

Selected Publications

Downolad a PDF Copy of Lisbeth Claus' Publications List

2015

Claus, L. (ed.), (2013). Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press. Volume 3, ISBN 0988932903.

Claus, L., Baker, S. and Ely, J. (2015). Global HR analytics. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 3. Silverton, OR: Global Immersion Press.

Claus, L. and Baker, S. (2015). The new global performance management paradigm. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 2. Silverton, OR: Global Immersion Press.

Claus, L. (2015). Strategies and tactics for managing duty of care in a university setting. In Munoz, M. and King, N. (eds.), Strategies for University Management. Business Expert Press

Quigley, R., Claus, L. and Nixon, A. (2015). Behavioral Health Morbidity for those Studying or Working Internationally: An Exploratory Duty of Care Study. Journal of Global Mobility, Volume 3, Number 4, 418-435.

Claus, L. and McNulty, Y. (2015). Employer Duty of Care: the role of HRM in Managing Talent in Dangerous Locations, European Journal of International Management, Volume 9, Number 6, 667-672.

Quigley, R., Claus, L. and Dothan, M. (2015). Incidence of Medical Requests for Assistance from Globally Mobile Populations: Contrasting International Assignees from Different Sectors. European Journal of International Management, Volume 6, Number 9, 712-736.

Claus, L. and Quigley, R. (2015). Scholastic Sector’s Duty of Care: Managing the Pursuit of Education While Abroad. URMIA Insights (Blog). http://my.urmia.org/enews/blogs/urmia- national-office/2015/06/18/scholastic-sectors-duty-of-care-managing-the-pursuit-of-education- while-abroad 

Claus, L., Maletz, S., Casoinic, D. Pierson, K. (2015). Social Capital and Cultural Adjustment of International Assignees in NGOs: Do Ego Networks Really work? International Journal of Human Resource Management , Volume 26, Number 20, 2523-2542. 

Claus, L. (2015). Duty of Care NGO Special Reports : A Comparison of Duty of Care Metrics and Analytics with the Global Benchmarking Study. London : International SOS Foundation

Quigley, R. , Claus, L. and Dothan, M, Personal, Organizational and Environmental Antecedents Affecting the Diagnoses and Case Outcomes of Medical Requests for Assistance from Globally Mobile Employee Populations, Conference Proceedings of the 2nd International HRM conference, Penn State University, May 2015.

Claus, L. (2015). Engaging and Recruiting the Best Candidates via Social Media and HR Analytics at Cleveland Clinic Abu Dhabi in the United Arab Emirates Global HR in Action. http://www.globalimmersionpress.com/collections/vignette

2014

Claus, L. (ed.), (2014). Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press. Volume 2, ISBN 0988932903.

Claus, L. And Aljoffe, A. (2014). Talent management in the Arab Gulf States. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 2. Silverton, OR: Global Immersion Press.

Rosen, L. and Claus, L. (2014). International employement background checks. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 2. Silverton, OR: Global Immersion Press.

Nigussie, E. and Claus, L. (2014). Talent management in the emerging African markets. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 2. Silverton, OR: Global Immersion Press. 

Nixon, A. and Claus, L. (2014). Global worklife balance and stress management. In: Claus. L. (ed.), Global HR Practitioner Handbook, volume 2. Silverton, OR: Global Immersion Press.

Claus, L. (2014). Duty of Care and Travel Risk Management Global Benchmarking Study. Energy and Natural Resources Industry. London : AEA International Pte. Ltd.

Claus, L. (2014). Duty of Care and Travel Risk Management Global Benchmarking Study. Scholastic Sector. London : AEA International Pte. Ltd.

Claus, L. (2014) Finding the human resources to fight Ebola in West Africa. Global HR in Action. http://www.globalimmersionpress.com/collections/vignette

2013

Claus, L. (ed.), (2013). Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press. Volume 1, ISBN 0988932903. 

Freska, A. and Claus, L. (2013). The new global context: Is the world really flat? Pp. 5-15 in Claus. L. (ed.), Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press. 

Claus, L. (2013). The cultural context: a template for cross-cultural management. Pp. 51-79 in Claus. L. (ed.), Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press.

Claus, L. and Moritz, S. (2013). The legal context of global HR. Pp. 93-115 in Claus. L. (ed.), Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press.

Claus, L. (2013). Global talent management: An overview. Pp.117-137 in Claus. L. (ed.), Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press.

Claus, L. and Giordano, E. (2013). Global employer duty of care: Protecting the health, safety, security and well-being of employees crossing borders. Pp. 279-299 in Claus. L. (ed.), Global HR Practitioner Handbook. Silverton, OR: Global Immersion Press.

2012

Claus, L. and Frost, T. (2012) The 1500-meter athlete: A metaphor for global teamwork. Global HR in Action. http://www.globalimmersionpress.com/collections/vignette

Claus, L. (2012). Devoir et Gestion du Risque Voyage. Etude Comparative Internationale. Paris : AEA International Pte. Ltd.

Claus, L. (2012). Duty of Care and Travel Risk Management Global Benchmarking Study. Switzerland. London : AEA International Pte. Ltd. 

Claus, L. (2012). Fürsorgepflicht und Management von Reiserisiken Benchmarking- Studie Deutschland. London : AEA International Pte. Ltd.

Claus, L. (2012). Fürsorgepflicht und Management von Reiserisiken Benchmarking- Studie Europa. London : AEA International Pte. Ltd.

Claus, L. (2012). Special Report—Duty of Care and Travel Risk Management Global Benchmarking Study. Asia. London : AEA International Pte. Ltd.

Claus, L. (2012). Special Report—Duty of Care and Travel Risk Management Global Benchmarking Study. Australia and Oceania. London : AEA International Pte. Ltd.

Claus, L. (2012). Special Report—Duty of Care and Travel Risk Management Global Benchmarking Study. Sub-Saharan Africa. London : AEA International Pte. Ltd.

Claus, L. (2012). Special Report—Duty of Care and Travel Risk Management Global Benchmarking Study. Europe. London : AEA International Pte. Ltd.

Claus, L (2012). Wal-Mart Stores Inc, alleged non-compliance with the U.S. Foreign Corrupt Practices Act when doing Business in Mexico. Global HR in Actionhttp://www.globalimmersionpress.com/collections/vignette 

Claus, L. and Rao, D. (2012). Selection of entry level engineers in IT companies in Bangalore, India. Global HR in Action. http://www.globalimmersionpress.com/collections/vignette

2011

Claus, L., Patrasc, A. & Bhattacharjee, S. (2011). The Interplay of Individual, Organizational and Societal Level Variables in Predicting Expatriate Performance. International Journal of Management, 28 (1).

Claus, L. (2011). Global Performance Management in MNCs: A Research Note,. European Journal of International Management, 5(2), 196-199.

Claus, L. (2011). Duty of Care and Travel Risk Management Global Benchmarking Study. London : AEA International Pte. Ltd.

Claus, L. (2011). Devoir de Protection et Gestion Risque Voyage : Etude Comparative Internationale. Paris: International SOS.

Claus, L. (2011). What are your duty of care obligations to international business travelers ? New Zealand HR Magazine, March, 2011.

Claus, L. (2011). Protéger ses salariés à l’étranger. Une nouvelle responsabilité pour les DRH ? Personnel, No 217, février 2011.

2010

Claus, L. and Yost, R. (2010). A Global View of University Risk. URMIA Journal, August, 23-38.

Claus, L. (2010). Duty of care of employers for protecting international assignees. Effectif, Vol. 13, No. 4, pp. 21-23, 2010.

Claus, L. (2010). Le devoir de protection des employeurs à l’égard des employés à mobilité mondiale. Effectif, vol 13, No. 4, pp.32-34, 2010.

Claus, L. (2010). Duty of care of employers for protecting international assignees. Effectif, vol 13, No. 4, pp.21-23.

Claus, L. (2010). Employers’ Duty of Care: Protecting Assignees, Dependents, and Business Travelers. Innovation, Vol. 36. No. 1, 7-8.

Claus, L. (2010). International Assignees at Risk: Employers have a duty of care for workers around the globe. Your Employer’s Duty of Care Responsibilities. HR Magazine, Vol. 55, No. 2, 73-75.

2009

Claus, L. and Hand, M. (2009). Customization Decisions Regarding Performance Management Systems of Multinational Companies: An Empirical View of Eastern European Firms. International Journal of Cross Cultural Management 9(2), 237-258.

Claus, L. and Briscoe, D. (2009). Employee Performance Management Across Borders: A Review of Relevant Academic Literature. International Journal of Management Review 11(2), 175-196.

Claus, L. (2009). Le Devoir de Protection des employeurs à l’égard des expatriés, de leurs personnes à charge et des voyageurs d’affaires. Livre Blanc, Paris: International SOS.

Claus, L. (2009). Duty of Care of Employers for Protecting International Assignees, their Dependents, and International Business Travelers. White Paper, London: AEA International Pte. Ltd.

Claus, L. (2009), Lead subject matter expert. Global Learning System: Workforce Relations and Risk Management (Module 5), Alexandria, VA: Society for Human Resource Management and Sage Learning Systems.

Claus, L. (2009). The Employer’s Duty of Care Responsibilities for Employees Crossing Borders: A First Person Global HR Account. SHRM Global Online, September.

2008

Claus, L. and Briscoe, D. (2008). Introduction (Special Issue on Global Performance Management in the European context.). European Journal of Management 2(2), 128-231.

Claus, L. (2008). Employee Performance Management in MNCs: Reconciling the Need for Global Integration and Local Responsiveness. European Journal of Management 2(2), 132-153.

Briscoe, D., Schuler, R.and Claus, L. (2008). International Human Resource Management. 3rd edition, London/New York: Routledge.

Claus, L. and Briscoe, D. (2008). Employee Performance Management Across Borders: A Review of Relevant Academic Literature. Reprinted in Chapter 13 In: Budhwar, P., Schuler, R.S. and Sparrows, P. (eds.), Major Works in International Human Resource Management. Volume II: International HRM: The MNE Perspective—Compensation and Performance Management.

Briscoe. D. and Claus, L. (2008). ‘Employee performance management: Policies and practices in multinational enterprises’, in Varma, A. Budhwar, P. S. and DeNisi, A. (eds) Performance Management Systems: A Global Perspective Pp.15- 39, London: Routledge.

Claus, L. (2008). What Global HR Practitioners Need to Know About the New Labor Contract Law of China, SHRM Legal Report, November.

Claus, L. (2008). A New Face of Diversity; Tattoos in the Workplace Inside Business, Statesman’s Journal, May.

Claus, L. (2008). Preparing Talent for the Global Environment: HRD for emerging multinationals. National HRD Network Journal.

2007

Claus, L. (2007). Get a Virtual Grip. People Management, 23 August.

Claus, L. (2007). Employee Retention, Best Practices in Keeping and Motivating Employees. B2B Willamette Valley Magazine, March, p. 11.

2006

Claus, L. (2006). Global HR at Teva, Case Study and Teaching Note. Thunderbird International Business Review, 48(6): 891-905.

Claus, L. (2006). Global Human Resource Management Certification Preparation Course, Train-the-Trainer Guide, Alexandria, VA: Society for Human Resource Management

2005

Claus, L. (2005). International Assignment Types and Employee Development. Current Issues in Management 11, 199-218.

Claus, L. and Vloeberghs, D.(2005). Voorwaarden tot het uitbouwen van een HRM-loopbaan. Vergelijking tussen de situatie in Belgie en Nederland en de rest van de wereld. Tijdschrift voor HRM.

Claus, L. (2005). Global Human Resource Management Certification Preparation Course, Participant Guide, Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2005). The Maturing Profession of Human Resources: Worldwide and Regional View. Survey Report. Alexandria, VA: Society for Human Resource Management.

2004

Claus, L. and Collison, J.(2004). HR Professionalism: Current Perceptions of US HR Practitioners, Problems & Perspectives in Management 1(4): 111-124.

Claus, L. et al. (2004). Worldwide Benchmark Study. Emerging Trends in Global Mobility: The Assignee Perspective Research Report. Cendant Mobility.

Claus, L. and Collison, J. (2004). Obstacles and Development in the Maturing of Human Resources: Worldwide and Regional View Survey Report. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Profile of the Maturing of Human Resources: Worldwide and Regional View Survey Report. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing of the HR Profession in the United States. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Argentina. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Belgium. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Brazil. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Canada. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004) The Maturing Profession of Human Resources Worldwide. Summary Report for Chile. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for China. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Colombia. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Dominican Republic. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Egypt. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for France. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Israel. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Japan Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Korea. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Mexico. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for the Netherlands. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for New Zealand. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for South Africa. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Spain. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Thailand. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004) The Maturing Profession of Human Resources Worldwide. Summary Report for Turkey. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J.. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for the United States. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004). The Maturing Profession of Human Resources Worldwide. Summary Report for Quebec. Alexandria, VA: Society for Human Resource Management.

Claus, L. and Collison, J. (2004).The Maturing Profession of Human Resources Worldwide. Summary Report for North America. Alexandria, VA: Society for Human Resource Management.

2003

Claus, L. (2003). Similarities and Differences in Human Resource Management in the European Union. Thunderbird International Business Review 45(6) 729-755.

Claus, L., Trompenaars, F. and Gundling, E. (2003). Global Learning System: Global Organizational Effectiveness and Employee Development (Module 2), Alexandria, VA: Society for Human Resource Management and Sage Learning Systems (Lead subject matter expert).

2002

Claus, L., Vloeberghs, D. and Pichault, F. (2002). Belgian-style Human Resource Management: A Case of Mistaken Identity. European Management Journal 20(4):438-446.

Cohen, D. and Claus, L/ (2002). The Many Faces of Leadership. Global HR, October, 27-29.

Claus, L. (2002). Value-Added Global Human Resources? The HR Bulletin, NCHRA, March.

2001

Claus, L. (2001). EuroHRM: The Context(s) of Human Resource management(s) in the European Union. SHRM Foundation, May 2001.

Phillips, R. and Claus, L. (2001). Corporate Social Responsibility and Global HR. International Focus.

Claus, L. (2001). The Future of HR. Workplace Visions, No. 6, p. 2-3.

Claus, L. (2001). 21st Century Challenges and Opportunities for Global HR?”CCHRA Notes, November.

Claus, L. (2001). Heeft uw bedrijf een rampenplan? HRMagazine, November, p. 16.

Claus, L. (2001). Disaster Recovery Hits Home. Globalhr, October, p.17.

Claus, L. (2001). Pink Slip Party. Globalhr, August, p. 56-7.

Claus, L. (2001). Spreading the Knowledge. Globalhr, May, p. 51.

Claus, L. (2001). Seeking Compensation. Globalhr, November/December, 19, p. 51.