Community Mentor Position Description

NOTE: The duties and responsibilities in this position description are subject to change. Questions can be directed to the Housing and Community Life Office at


9 months, live-in


Area Coordinator


Room and a 'C' board plan (no board plan for apartments)

General Description:

The Community Mentor (CM) is a paraprofessional staff member for the Office of Residence Life. This role affords the unique opportunity to participate in the development of Willamette University students participating in the residential experience. Through an understanding of campus resources and a commitment to division and departmental missions, the CM's primary responsibility is to build an inclusive, safe, and healthy learning community that's conducive to Willamette University's mission, motto, and core themes. This role works closely with peer CMs, Area Coordinators, Residence Life professional staff, and a plethora of campus constituents to pursue program excellence that encourages citizenship as well as intellectual, emotional, and intercultural development of students across the WU community. The CM position is one that requires dedication, flexibility, accountability, responsibility, commitment, and enthusiasm as staff members are required to adapt and respond to changing needs and situations.

Contract Period:

The Community Mentor contract begins on Wednesday, August 5, 2015, through the end of Monday, May 16, 2016. CMs must be moved in prior to the start of Fall Training. CMs can leave for holiday break as early as Sunday, December 13, at 5 p.m., and must return by Thursday, January 14, before Noon. There is no CM duty coverage during Thanksgiving and Spring Breaks.


Community Mentors are expected to participate in an intensive Fall Training session beginning Wednesday, August 5, through Opening Days and cannot have additional commitments during this time.

Additional training includes Spring Training, which occurs upon CM arrival in January, prior to semester classes, as well as weekly meetings and in-services on Tuesday evenings from 9-11 p.m.

CM Job Responsibilities:

Availability and Helping Role

  • Maintains frequent contact with residents
  • Orients students to the hall and campus
  • Maintains two-way communication with residents
  • Solicits student input in decision making where appropriate
  • Models honest and direct communication
  • Establishes a comfortable and inclusive atmosphere
  • Demonstrates concern for well-being of residents
  • Refer students with academic, social, or personal counseling needs beyond their capacities to appropriate resources
  • Maintains privacy while keeping supervisor informed
  • Responds to personal crises and medical emergencies

Community Development and Programming

  • Actively works to develop and maintain a sense of community for the area
  • Serves as an advocate for diversity and intercultural competence
  • Plans, markets, and implements quality programs that address residents needs
  • Attends most hall activities
  • Facilitates relationships among residents
  • Encourages residents to respect the rights of others
  • Attends and participates in Commons Council meetings
  • Serves with and supports elected Commons Council representatives
  • Promotes student-faculty contacts
  • Works with students and other staff to provide regular community builders
  • Keeps supervisor updated on community relations and maintenance concerns

Rights and Responsibilities, Safety, and Security

  • Encourages and models responsible behavior in accordance with Rights and Responsibilities, other University policies, and state and federal laws
  • Educates students on WU’s Rights and Responsibilities
  • Provides residents with information about procedures related to Rights and Responsibilities
  • Confronts and documents inappropriate behavior consistently and fairly
  • Educates community on safety and security issues
  • Reports all safety and security concerns to supervisor
  • Responds appropriately to emergencies
  • Exhibits good judgment under pressure

Administrative Skills

  • Checks mailbox daily
  • Arrives on time for duty and fulfills duty responsibilities
  • Completes reports and paperwork in a timely manner
  • Completes maintenance requests as necessary
  • Posts flyers within 24 hours and removes them after stamped date
  • Maintains effective and clean bulletin boards
  • Turns in all administrative assignments promptly and accurately
  • Conducts room inventories, check-in/check-out, and other housing responsibilities appropriately
  • Uses appropriate fiscal management


  • Maintains a positive attitude
  • Cooperates when appropriate and displays flexibility
  • Demonstrates sensitivity, empathy, and openness
  • Demonstrates initiative, interest, creativity, and enthusiasm
  • Supports fellow staff members
  • Builds and maintains healthy relationships with peers and professional staff
  • Participates in staff meetings and trainings

Self Management

  • Displays effective self management and decision making skills
  • Uses time efficiently, effectively balances academic, job, and personal responsibilities
  • Demonstrates good planning and organization skills
  • Identifies and implements needed directions and tasks to meet job responsibilities

General Job Related Skills

  • Can be depended on to carry out instructions, be punctual, and meet deadlines
  • Expresses self clearly
  • Demonstrates sound judgment, reasoning, and results
  • Handles sensitive information properly
  • Makes decisions in a timely manner after obtaining relevant information
  • Serves as a leader within the community and hall
  • Effectively guides and directs others
  • Inspires others to follow by example
  • Effectively communicates with Area Coordinator, area staff, and professional staff
  • Provides feedback to other staff directly and constructively
  • Assists in selection process of new staff members
  • Assists with the housing selection and room change processes
  • Promotes a safe and healthy environment using a team approach with Facilities, Campus Safety, Maintenance, student governance bodies, etc.
  • Perform other duties as assigned by the Office of Residence Life

NOTE: The duties and responsibilities in this position description are subject to change. Questions can be directed to the Housing and Community Life Office at