WITS Hardware & Software Support Policy

(for University-owned equipment only)

This policy applies only to computers and equipment owned by the university. To view the support policy for personally owned equipment, please go to:
WITS Policy on Personally-Owned Equipment

WITS supports the following brands of computer hardware (support for hardware is defined as providing repair and maintenance, connecting to the network, installing upgrades and charging for parts only with no labor charges for computers owned by the university):

  • Dell
  • Macintosh
  • Hewlett-Packard printers
  • Epson printers

All other brands of computer hardware will incur any charges for telephone calls made by WITS for vendor support, postage and freight to ship, and parts and labor. In addition, WITS will charge for software installation that requires extra installation time due to incompatibility with non-supported hardware.

WITS will support any software required by Willamette administration, staff, or faculty; however there will be some limitations for departments that want workshops or in-depth consultation. Support is defined as ordering, installing and assisting in the use of software. Supported software includes:

  • Windows and Macintosh operating systems
  • Microsoft Office for Windows and Macintosh (Word, Excel and PowerPoint; support for Outlook and Access is limited)
  • Mozilla Firefox
  • Mozilla Thunderbird (e-mail)
  • Macromedia Dreamweaver
  • Filemaker Pro
  • Google Apps for Education (Calendar, Mail, Documents)
  • Adobe Photoshop
  • Endpoint Antivirus Corporate Edition
  • Minitab and SPSS
  • PuTTY (secure telent/SSH)
  • FileZilla for Windows (FTP)
  • Fetch FTP for Macintosh

WITS provides limited support for the following software applications that are still in use on campus. We recommend that departments migrate to the software listed above, but we will assist you to the best of our ability, subject to time and staffing constraints.

  • WordPerfect

For further information, contact the WITS Help Desk:

Office: Smullin 119, 8am - 5pm Monday - Friday
Phone: 370-6767
Email: wits@willamette.edu

Last updated September, 2011