Google Apps for Education - Common Questions FAQ

Have a question about Gmail, Google Calendar, Docs, or other aspects of Google Apps for Education? We have complied answers to some of our most frequently asked questions to help you. Look here 1st for answers to our most common questions
  1. Why did Willamette switch to Google Mail/Google Apps?
  2. I don't like having my messages automatically clumped together.
  3. As a student, does this mean I can keep my WU email address forever?
  4. How do I get rid of the single line information 'crawl' above the email message list?
  5. Will I still be able to use my mail program (Thunderbird, Mac Mail, Outlook, etc)
  6. How come no new messages are appearing in my Webmail?
  7. I already have a Google/Gmail account, how is this different?
  8. When composing messages, be careful using the Tab key.
  9. How do I use Templates in WUMail?
  10. How do I delete folders (labels)?
  11. How do I send an invitation in an email?
  12. I want to read messages without opening them.

1. Why did Willamette switch to Google Mail/Google Apps?

Willamette University has aging email and calendar systems that need to be replaced.

A committee was formed to evaluate many products, and it was decided that Google Apps for Education had the most robust offering to meet the diverse needs of the Willamette community.

Check out Google's Google Apps for Education FAQ for more information.

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2. I don't like having my messages automatically clumped together.

This feature is called Conversation View.

By default Gmail groups all replies to a given email with their original message. This creates a single conversation (similar to 'threads' you would see in Thunderbird). If you prefer to view your email threads to show up as individual messages, rather than grouped into conversations here's how:

  1. Log in to your email at wumail.willamette.edu
  2. Click on the gear icon in the top right corner, then click on Mail settings
  3. Under the General tab, you will see a section for Conversation view
    1. click the radio button Conversation view off
  4. Scroll down and click on Save Changes at the bottom of the window.

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3. As a student, does this mean I can keep my WU email address forever?

No, accounts will still expire 1 year after graduation from Willamette University.

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4. How do I get rid of the single line information 'crawl' above the email message list?

This feature is called Web Clips.

To turn off Web Clips: Go to Mail settings and select “Web Clips” from the menu.  Check the radio button to disable them.  Or use the add/remove buttons to customize the clips to present information from sources you want to see.

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5. Will I still be able to use my mail program (Thunderbird, Mac Mail, Outlook, etc)

Yes. Gmail supports POP and IMAP connections for you to use nearly any email program you like. We have set up instructions prepared for the most commonly used applications here:

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6. How come no new messages are appearing in my Webmail?

WUmail is replacing Webmail. At the time your account was converted, you should have received a messages in Webmail stating "This is the last message you will receive here." All future messages are going to your account @ Google Apps for Education.

We will keep Webmail available for a little while so you can view old messages, but no new messages will arrive there.  You will need to use the new (and much more feature rich) system that Google Apps for Education provides.

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7. I already have a Google/Gmail account, how is this different?

Willamette University will have a separate instantiation of the Google Apps products. For one: there are no advertisements in Google Apps for education. Also Willamette may not implement every new feature or App at the same time the consumer side does, so there is a chance a feature you have on your home Gmail account might not appear right away in the Willamette University's setting for Google Apps.

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8. When composing messages, be careful using the Tab key.

Its function is to move the cursor quickly from field to field (for example, from the “To:” field to the “Subject” field to the text entry window).  If you want to indent text, use the Indent icon (a right-facing arrow and horizontal lines) in the toolbar menu.

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9. How do I use Templates in WUMail?

he template function is not the same in WUMail as in Thunderbird.  If you are a heavy template user, WITS would be happy to help you set up a new Thunderbird account to set up and send messages created from templates.  If you only need a few canned messages to send in response to email you have received, you can go to Mail settings, select Labs, and enable “Canned Responses.”  This will put a “Canned responses” link in your Compose Message window that will let you create new canned responses or choose from previously saved canned messages.

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10. How do I delete folders (labels)?

Click on the Labels button at the top of the message page and select Manage Labels.  Click “Remove” to the right of a label to remove it.  Click “Edit” to change the name or to make label the child of another label (i.e., create a subfolder).

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11. How do I send an invitation in an email?

Click the “Insert invitation” link at the top of the Compose Message window.  The event will be added to your calendar automatically.

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12. I want to read messages without opening them.

Go to Mail settings and select “Labs” from the menu.  Find the “Preview Message” lab and enable it.  This will let you preview messages by right clicking on them in the message list.  From the preview window, you can open the message or delete or label it without ever opening it.

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