WITS Help Desk

WITS Hardware & Software Support Policy
(for personally-owned equipment only)

This policy applies to all students, staff, and faculty using their own (non university-owned) computer equipment on or off campus. To view the support policy for university-owned equipment, please go to:
http://www.willamette.edu/wits/helpdesk/support.htm

Hardware & Software Support

Willamette students, staff, and faculty can call or email the WITS Help Desk for basic software questions and information about the services WITS provides. Much of this information can also be found on the WITS website.

We provide help in the form of troubleshooting, offering suggestions, and locating other resources that might be of use. Laptops may be brought to the Help Desk, but only for troubleshooting. The Help Desk will not perform hardware repairs of any kind.

WITS staff do not service or repair personally-owned computers as part of their normal duties. We cannot send WITS staff to dorm rooms except for problems related to our network, and under no circumstances will we send WITS staff to a personal residence off campus.

However, if your computer problem is beyond the scope of the Help Desk's ability to provide assistance, there are several options for you to consider:

Check your warranty information, and consult with your computer's manufacturer or vendor. They will have the best information about your computer hardware, and they will be able to tell you what free or low cost repair services you may qualify for as part of your warranty.
You may wish to contact a technician at a computer repair shop. There are several repair shops in Salem - look in the Yellow Pages under Computers-Dealers. WITS does not provide recommendations for any particular repair shop. We suggest that you talk to staff at several shops to compare prices and services before making the choice to committ to one.

Support for Network Connections

WITS support for network connections - ethernet, wireless, and dialup - is limited to help documents, basic troubleshooting over the phone, and as needed, setting up our network to expect your connection. It is the user's responsibility to have the appropriate software and hardware installed and properly configured.

We provide simple setup instructions for most common operating systems that will help you configure your computer for a network connection. We are happy to look over the instructions with you if you have any questions. The instructions may be downloaded from our website at:
http://www.willamette.edu/wits/resources/docs/network/
You may also obtain printed copies from the general access computer lab in Smullin 119.

Resources

For a full list of software supported by the Help Desk, please visit: http://www.willamette.edu/wits/helpdesk/software.htm

We also have many instructional and help documents online at: http://www.willamette.edu/wits/helpdesk

For further information, contact the Help Desk:

Office: Smullin 119, 8am - 5pm Monday - Friday
Phone: 503-370-6767
Email: wits@willamette.edu

Last updated June, 2002