WITS Hardware
& Software Support Policy
(for University-owned equipment only)
This
policy applies only to computers and equipment owned by
the university. To view the support policy for personally
owned equipment, please go to:
http://www.willamette.edu/wits/helpdesk/personal.htm
WITS
supports the following brands of computer hardware (support
for hardware is defined as providing repair and maintenance,
connecting to the network, installing upgrades and charging
for parts only with no labor charges for computers owned
by the university):
|
|
- Hewlett-Packard
printers
- Epson
printers
|
All
other brands of computer hardware will incur any charges
for telephone calls made by WITS for vendor support, postage
and freight to ship, and parts and labor. In addition, WITS
will charge for software installation that requires extra
installation time due to incompatibility with non-supported
hardware.
WITS
will support any software required by Willamette administration,
staff, or faculty; however there will be some limitations
for departments that want workshops or in-depth consultation.
Support is defined as ordering, installing and assisting
in the use of software. Supported software includes:
-
Windows
and Macintosh operating systems
-
Microsoft
Office for Windows and Macintosh (Word,
Excel and PowerPoint)
-
Mozilla
Firefox
-
Mozilla
Thunderbird (e-mail)
-
Macromedia
Dreamweaver
-
Filemaker
Pro and Microsoft Access (limited)
-
Oracle
(Corporate Time) Calendar Client and
synchronization clients for some smartphones
(Windows Mobile, Palm Treo, iPhone)
-
Adobe
Photoshop
-
Symantec
Antivirus Corporate Edition
-
Minitab
and SPSS
-
EWAN
(telnet for Windows)
-
SSH
Secure Shell (secure telnet)
-
WS_FTP
for Windows
-
Fetch
FTP for Macintosh
WITS
provides limited support for the following software applications
that are still in use on campus. We recommend that departments
migrate to the software listed above, but we will assist
you to the best of our ability, subject to time and staffing
constraints.
For
further information, contact the WITS Help Desk:
Office:
Smullin 119, 8am - 5pm Monday - Friday
Phone: 370-6767
Email: wits@willamette.edu
Last
updated September, 2009
