Services for Staff & Administrators

• Service Requests - Staff and faculty can submit a Service Request for the installation, maintenance or repair of university-owned computer, telephone or audiovisual equipment
  
  
• Administrative Technology - Documentation and resources for Datatel (Colleague and Benefactor)
  
  
• Consultations - WITS User Services Consultants can help you find solutions to your technology needs
  
  
• Copyright - Find out how copyright laws affect the use of printed and digital media on campus
  
  
• Corporate Time Calendar - Installation and set-up instructions
  
  
• Email & network support -
  • Change your password
  • Dial-up from off campus
  • Email settings for other ISPs
  • Family accounts
  • Forward your email
  • How to access Willamette email
  • Mail Groups
  • Network Home Directory (H Drive)
  • Open a new account
  • Vacation message
  • Wireless network
    
    
• Equipment scheduling - Schedule pick-up or delivery of laptops, cameras, audio/visual or presentation equipment
  
  
• Help Documents - Instructions, tips, and quick references for a variety of software
  
  
• JASON (Joint Academic/Administrative System Online)
  
  
• Multimedia support - WITS Production can help with graphics, signs, posters, websites, video, and more!
  
  
• Oracle Calendar - Installation and set-up instructions
  
  
• Printing - Several options are available on campus to facilitate black and white printing, color printing, as well as printing from the wireless network
  
  
• Software Downloads - Get your own copy of Acrobat Reader, Corporate Time Calendar, Netscape, etc
  
  
• Software & hardware support
  • Help Desk
  • Help documents
  • Support policies
    
    
• Telephone Help - Dialing instructions, voicemail help, detailed user manuals, and more
  
  
• Training & workshops - Update your software skills or learn about technology topics such a writing for the web, plagiarism, multimedia, or databases
  
  
• Virus Information - Find out about the latest virus threats at Willamette, and learn how to avoid an infection on your computer
  
  
• Willamette Technology Policies - University policies for the campus network, email, the web, copyright, etc
  
  
• WITS Technology Policies - Hardware & software support policies, as well as computer lab policies