Frequently Asked Questions (FAQs) about Computing and Networking at Willamette University

1. What can I do with a computer and the network on campus?

Willamette University is completely wired. That is, all of our buildings (except the Haseldorf Apartments, which is wireless only) are connected via fiber cables and all faculty and administrative offices and all student residence hall rooms are network ready. Everyone has access to the campus computer network as well as the Internet from all these locations. In our public computer facilities, students have access to all of the software needed for instruction, such as word processors, spreadsheets, databases, and computer-aided instructional materials. Almost all students use computers to search the library catalog and the Internet for course-related information.

Willamette's campus is also largely covered by a wireless network that is available to all students. If you have a Wi-Fi enabled computer, you will be able to connect to our network throughout much of the campus.

You will find that many professors take advantage of the campus network to communicate with students through email and distribute course material. Some professors even encourage students to submit assignments electronically. Certain administrative functions, such as registration, are now done via the Web as well.

2. Do I need to bring a computer to campus?

It is very beneficial to have a personal computer on campus. More and more work you’ll be doing will require you to be on-line for coursework or research. Many of your professors will want to communicate with you via e-mail. We do have many computer labs on campus, several of which are “24/7”, so there are plenty of opportunities for students who choose not to bring a personal computer to campus.

All the dorm rooms are wired for access to the Willamette University network, which includes the resources of the Hatfield Library and the Internet. Having your own computer allows you to do your research and homework in the privacy of your dorm room and as your schedule requires rather than in the communal atmosphere of the computing lab and only when computers are available.

3. If I don't bring a computer, are there enough computers for me to use?

There are several locations where students have access to computers: The General Access Lab in Smullin 119 is open 24 hours a day, 7 days a week. It is staffed Monday to Friday from 8 a.m. to 5 p.m. This lab has Windows and Macintosh computers and two high volume black and white laser printers, with no charges at this time for printing.

Two more labs are available when scheduled classes are not in session: The electronic classroom in Collins Science 407 and the Language Learning Center Computer Lab (Smullin 18B). Both of these facilities have Windows PCs with networked laser printers (no charges at this time for printing).

The Multimedia Workroom in Smullin 38 has three self-service computers (2 PCs and 1 Mac) with scanners attached. Available software includes Photoshop, Dreamweaver, PowerPoint, and various other multimedia programs. There may be a small fee for printing based on the type of output you require. A film recorder and a slide scanner are also available. Hours are 8 a.m. to 5 p.m. weekdays on a first come, first served basis.

The Kaneko Learning Center has Windows and Macintosh multimedia workstations. In this facility, students can do digital video editing, work with graphic images, sound editing, create CDs and DVDs, and other multimedia tasks. Black and white printing is free. There may be a small fee for other printing based on the type of output you require.

Kaneko Hall residents may use the classroom/lab in room 109. The facility is open 24 hours a day for Kaneko Hall residents and 8 a.m. to midnight for other Willamette students.

Computer Science, Math, Art, Music, Psychology, Chemistry, Biology, Exercise Science, and Environmental Science provide computer facilities for students in these programs.

The Mark O. Hatfield Library has Windows PCs available for student use.

For more information on the various computer labs, go to:

4. What do I do if I don't have a printer?

Most of the facilities described in Question 3 have printers. Students can go to any of these facilities and print files stored on portable disks or on their network home directories. The General Access Lab in Smullin 119 is usually the most convenient for everyday printing in black and white. In addition, students can submit a document to a network printing queue via the Web, then retrieve the document and print it from any of a number of locations on campus where networked printers are installed.

5. If I do want to bring a computer, does it have to be some specific model?

No, you do not have to purchase a specific brand or model. We have computers that run either the Windows or Macintosh operating systems. In addition, some students run Linux and other operating systems. If you bring a computer, be sure to bring all of your original operating system discs (in case your system has to be rebuilt), discs for all other software on your computer, manuals, cables, and accessories. Particularly if you have a new computer, bring all of your warranty and manufacturer’s contact information. If you experience problems with your computer, you’ll want to have everything you need to get in touch quickly with the manufacturer’s tech support.

Nearly any computer made in recent years will be sufficient for using all of the services Willamette University has to offer. WITS cannot guarantee that older technology will be able to connect easily to our network or the Internet. See Question 6 for more general information on computers. We also cannot guarantee that all brands of network cards will work properly on our network.

6. If I'm planning to purchase a new computer, is there one that you recommend?

There is no way to predict the requirements of technology in the coming years, although it is fairly safe to say that any advances will require more computing power, more storage, and more memory. If you are going to purchase a new computer, you should get the fastest processor (CPU, speed measured in GHz) and the most memory (RAM, capacity measured in MB or GB) and the largest hard drive (capacity measured in GB) that your budget allows. You may also want to upgrade to CD and DVD recording capability.

If you do plan to purchase a computer, Willamette strongly recommends that you consider a portable model. Laptop or notebook computers take up less space in your room, allow you to take them to class or the library, and are easier to transport to and from school. The current generation of laptop computers has more than enough power to handle all of the applications most people will use at Willamette. A suitably equipped laptop will also allow you to take advantage of the wireless network on campus.

Windows or Macintosh? Willamette is glad to support Windows and Macintosh Operating Systems. All of the essential services Willamette provides are available for both platforms.

Windows XP Professional or Home Edition? Either of these versions of Windows is fully compatible with Willamette University’s network. We do not require any of the special features of Pro (we do not use a Windows Domain, for example).

What about Windows Vista? Microsoft's new operating system was released in early 2007. For Vista system requirements, please visit the Micosoft Vista web site:

Here are some general recommendations for a new computer:

NOTE 1: Be careful when purchasing computers that say they are "Internet ready" or “wireless ready.” They may not have a network card. Some computers with internal modems are not capable of handling a network card. Don't buy one of these computers!

NOTE 2: Almost all hard drives that come with new computers are more than adequate for most applications at Willamette. If you think you will be storing a large number of images, audio files (MP3s), or video clips you should consider a hard drive of 100 GB or larger.

NOTE 3: Depending on the computer you buy, it may or may not come with a network card. We strongly urge you to purchase a computer with a network card preinstalled. Every dorm room is wired for a network connection, which also provides access to the Internet. The network card should have a 10/100 Base-T connector. The Willamette Store has inexpensive network cards that are known to be compatible with our network.

NOTE 4: Whatever system you buy, please configure it to update the operating system automatically in order to maintain the security of your system. Be sure your system is up to date before you bring it to campus.

If you are considering purchasing a new computer, you should also think about adding the following accessories. Typical configurations these days may already include some of these options:

Color Inkjet Printer: Inkjet printers are inexpensive and produce good quality output on anything from paper to transparencies. The printers available to students on campus are heavily used, especially during midterms and finals, so you may want to purchase your own printer.

Optical Drive options: All new computers come with a CD drive and that is absolutely necessary. Computers can also be configured with a CD-R/CD-RW drive that will allow you to record your own CD-ROM discs and CD audio discs. The optical drive in most computers will will also play DVDs. You can get a single drive that will play and record both CDs and DVDs (a SuperDrive on a Mac; DVD±/R±RW/CD-R/RW on a PC).

Wireless Network Card: It’s hard to find a new laptop without this feature built-in, but be sure to verify that it is “WiFi” capable. (802.11b/g compliant). For more information on using wireless laptops at Willamette, see Question 7.

7. Can I use a wireless laptop?

You can use a wireless laptop in the areas of the campus that are served by our wireless network. Our current wireless coverage map is available online:

Further expansion of our wireless coverage is expected by Fall 2006. Some instructors are also taking advantage of the wireless network. Most new laptops will come with an integrated wireless card. For older latops, you can purchase a removable wireless network card.

You should not bring a wireless access point to campus. This includes the Apple AirPort Base Station and the Apple AirPort Express. Personally owned wireless access points are prohibited in residence halls as they can create security problems for the entire network and can interfere with one another resulting in unreliable performance.

8. Can I purchase a computer through the University?

Yes, the University offers educational pricing on desktop and notebook PCs and Apple computers. You can call the Willamette Store Computer Shop at (503) 370-6772 or visit the Willamette Store's web site for more information:

9. Do I need a modem?

You do not need a modem unless you will be living at a location without direct access to the campus network (off-campus or in the Haseldorf Apartments and you do not have a wireless card).

10. Can I connect my computer in the residence hall to the campus network? If so, how?

We recommend using the fast, stable wired connection in the residence halls. All of the residence halls and the University Apartments (except the Haseldorf Apartments) are wired for networking. This means that each room is equipped with a high-speed network connection outlet, one port per person.

You will need two items in order to do this: (A) a 10/100 Base-T network card (this is not a modem) and (B) a Cat-5 “twisted pair” network cable (this is not a phone cord). The procedure for activating your residence hall network connection will be part of your Opening Days packet, and it is recommended that students wait to configure their computers until after they’ve arrived on campus. Note: if your computer is equipped with a built-in network card, you will not have to purchase another card, unless the built-in card is incompatible with our network.

A. Network Card - If you are purchasing a new computer to bring to campus, we strongly urge you to purchase a computer with a network card preinstalled. If the computer you plan to bring does not already have a network card installed, you can purchase a network card and the cable after you arrive on campus. However, it will be your responsibility to install the network card in your machine. The Willamette Store stocks network cards that are known to be compatible with the campus network.

B. Cable - Everyone needs a Category 5 “twisted pair” network cable with an RJ-45 connector to connect his or her computer to the wall jack. The cable is available in lengths from 6 to 20 feet, although some network cards are sold with a cable included. If your network card does not include a cable, you should wait until your computer is installed in your room so you know what length you need. The Willamette Store stocks the recommended cable.More information about residence hall connections is available on the WITS ResNet Information web page:

11. Do I have to protect my computer from viruses and spyware?

Definitely! Any computer that is connected to a network is at risk for virus infection. Viruses may be transmitted via email, instant messaging, and file sharing programs such as Kazaa and Audio Galaxy. Some viruses are quite destructive and may result in permanent loss of information on your computer. WITS provides virus scanning at the email gateway, but because viruses can spread through vectors other than email, WITS requires that anti-virus software be installed on any computer that is connected to the campus network. WITS will provide Symantec AntiVirus free of charge to all resident students. Symantec AntiVirus can be configured to obtain updates automatically and scan your hard drive for viruses, which is crucial for protection against virus infection. This software will be distributed to new students after they’ve arrived on campus in the fall. Students should install the software as soon as possible after connecting to the campus network. More information about viruses is available on the WITS web site:

To further protect yourself, you should disable all file sharing on your computer. Having file sharing turned on is a great way to compromise the security of your computer.Having the latest updates for your computer's operating system is just as important as anti-virus software in protecting your computer against unwanted intruders. Windows 2000 and XP and Macintosh OS X all provide the means to keep the system up to date automatically. Earlier versions of those systems can be updated manually by visiting the vendor's web site. Please be sure your system is up to date *before* you bring it to campus.

For some information on spyware, go to:

12. Do I have to provide my own application software?

For your own computer, yes and no. At a minimum you will need word processing software, a web browser, an email package, and anti-virus software. Some software titles are available at a discount for students at The Willamette Store. Most of the network-access software is provided for free either from the campus network or from the Internet. Examples of this type of software would include email, web browsers, and other Internet utilities. Software that must be purchased and installed on your own computer would include word processors and spreadsheets, calendars and planners, or any other commercial software.

Willamette University currently uses Microsoft Office for most of the word processing, spreadsheet, and presentation activities. Some departments may have their own specialized software requirements as well. In any case, a computer capable of running Microsoft Office 2000, XP, 2003, or 2007 (Windows based computers) or Microsoft Office 2001, X, or 2004 (Macintosh computers) will be sufficient for the 2007-2008 academic year.

Currently enrolled Willamette students can purchase Microsoft Office online by visiting

http://www.techhead.org/

For web browsing, WITS recommends the latest versions of Firefox and Internet Explorer for Windows. We also recommend Firefox for Macintosh users, along with Safari. For e-mail, many students use our webmail sytem, which is easily available on any computer with an Internet connection. More information about email is on the WITS website:

13. How do I get a Willamette email address?

Your Willamette email address is included with your network account. You'll be able to open your account once you receive all the necessary information from the Registrar's office. There will also be information about your network account in your Opening Days packet. If you need some help, there will be help desk assistants on duty in Smullin 119. Since some class information is distributed via email, make sure you open your network account and get your email address by the first day of classes.

14. Do I have access to the Internet and the Web?

Yes, you do. It is the intent of the University to make available unfiltered Internet information. Each individual is responsible for selecting, viewing, and utilizing appropriate Internet and World Wide Web resources and assumes full responsibility for his or her actions. Access to the Internet is a shared resource and everyone is expected to behave in a way that respects the rights of others.

15. Who can I call if I need help with my computer?

WITS staff do not service or repair student-owned computers as part of their normal duties and cannot come to student rooms to diagnose problems. However, all students are welcome to call the WITS Help Desk at (503) 370-6767 with general questions and to get advice. You can also bring your laptop computer to our Help Desk. If the Help Desk staff suspects that your computer is experiencing a hardware failure, they will provide as much assistance and advice as possible, however computers that are still under warranty must be sent to an authorized repair center (this is the responsibilty of the owner).

In addition, there are many helpful resources on the WITS Help Desk web site:

If none of these options work, there are a number of computer repair shops in Salem.

16. How can I learn more about using my computer in my college work?

The Hatfield Library and WITS periodically offer a half-credit course entitled "Research in the Information Age" (Interdisciplinary Studies 150) which is intended to acquaint students with the many aspects and uses of information in contemporary society, from the World Wide Web to discipline-specific databases. While introducing you to basic information technologies needed to excel in your academic career, this course will emphasize critical thinking and research skills. It is especially recommended for freshmen.

17. Can I create my own web page?

Yes, you can create your own web page. Be sure to read Willamette's Web Policy:

This document covers the guidelines for personal web publishing.

18. So, what's the catch? What are the restrictions?

Network accounts at Willamette University are a privilege, not a right. Willamette's policies regarding the use of technology on campus will be provided to you when you arrive on campus. You must read and agree to abide by these policies before you can open a network account. You can read these policies now:

Other than that, use your common sense and enjoy!

19. More questions?

This has been a ton of information. If you have questions or if you are still feeling a little confused, don’t worry! The WITS staff will be happy to help. There's more information on our web site, or you can email us, or give us a call:

Rev. May 2007