WITS Telephone Services

Telephone Services

How to Report a Problem

Students
Staff/Faculty

Students in Residence Halls:

If you have a problem with the phone line in your residence hall room, you should report it to your Resident Assistant (RA) as soon as you notice the problem. Your RA will then contact the Area Coordinator for your building, who will submit a Service Request to have repairs made.

If you have forgotten your long distance access number, please go to https://secure.willamette.edu/services/admin.cgi/ and click on Telephone Bill. Your access number will be displayed with your bill.

If you know your access number, but are having problems using it, please contact Linda Lombard in the Office of Financal Affairs at 503-370-6728.

Staff & Faculty in Campus Offices:

Most issues with campus phones or the Meridian voicemail system are handled through Service Requests. Such issues include:

Installation of a new phone
Changing or adding new phone numbers
Resetting a voicemail password
Resetting a phone display
Adding a menu system for multiple users
Malfunctioning phone or voicemail box

For any of these issues, please submit a WITS Service Request, and a WITS Technician will help you.

There is a charge for some of these services. For more information about telephone charges, please see:
http://www.willamette.edu/wits/services/telephone/setup.htm

If you have general questions about the use of your phone or the voicemail system, please take a look at the online guides and manuals found at:
http://www.willamette.edu/wits/services/telephone/

Or contact the Help Desk for assistance at 503-370-6767 or wits@willamette.edu.