Henry H. Bi

Associate Professor of Operations Management and Information Systems

“In the information age, the most valuable resources that an organization has are its data and knowledge bases. Effective management of information systems and technology is central to codifying and sharing data, as well as to discovering and applying new knowledge – both of which are essential for success.”


Henry Bi joined Willamette University in Fall 2009. Prior to Willamette, he has been an Assistant Professor of Supply Chain and Information Systems at the Pennsylvania State University's Smeal College of Business for five years. He also has work experience with Xerox Corporation in Rochester, NY and with an import/export company in China.

Henry has taught courses in the areas of information systems management and operations management at the Pennsylvania State University as well as at the University of Arizona when he was a doctoral student.

His research focuses on information management and process management. He has published papers in academic journals and presented at international conferences.

Henry is a member of the Association for Information Systems (AIS) and the American Society for Quality (ASQ).


  • Ph.D., Management, University of Arizona
  • M.B.A., Rochester Institute of Technology
  • M.S., Information Technology, Rochester Institute of Technology
  • B.E.,¬†Mechanical Engineering, Shanghai Jiao Tong University (China)

Research Interests

Operations management, lean six sigma, supply chain management, business process management, information systems management, ERP, e-commerce, e-government, enterprise architecture management, database management, data-driven performance evaluation.

Honors, Awards and Distinctions

University's Jerry E. Hudson Award for Excellence in Teaching, Willamette University, 2012

Award for Meritorious Service to Students, Atkinson Graduate School of Management, Willamette University, 2011, 2012

University’s outstanding graduate student instructor award, University of Arizona, 2004

Certified Six Sigma Black Belt (CSSBB), American Society for Quality (ASQ), License 14182, October 2013 – Present

Certified Six Sigma Green Belt (CSSGB), American Society for Quality (ASQ), License 8292, December 2012 – Present

Areas of Instruction

  • Operations and Systems Management (MBA core)
  • Operations and Information Management (MBA for Professionals core)
  • Lean Six Sigma (MBA concentration experiential elective)
  • Supply Chain Modeling and Optimization (MBA concentration experiential elective)
  • E-Commerce and E-Government: Strategy and Implementation (MBA elective)
  • Enterprise Architecture Management (MBA elective)

Selected Professional Activities

Editorial Review Board Member: Journal of Database Management

Selected Publications

Henry H. Bi. 2019. A robust approach for assessing teaching performance during regular reviews. Studies in Higher Education (0307-5079). https://doi.org/10.1080/03075079.2019.1599850, Free eprint link: https://www.tandfonline.com/eprint/zquvu2eQuQqsMkUWyj65/full?target=10.1080/03075079.2019.1599850

Elliot Maltz, Henry H. Bi, Mark Bateman. 2018. Benchmarking sustainability performance: the next step in building sustainable business models. Journal of Public Affairs (1472-3891). 18(3): 1-16. http://dx.doi.org/10.1002/pa.1606

Henry H. Bi. 2018. Benchmarking the international compulsory education performance of 65 countries and economies: Findings from PISA 2006, 2009, and 2012. Benchmarking: An International Journal (1463-5771). 25(1): 98-119.https://doi.org/10.1108/BIJ-09-2016-0144, Free eprint link: http://www.emeraldinsight.com/eprint/C63NXW4FWYGCAT926M4V/full

Henry H. Bi. 2018. A robust interpretation of teaching evaluation ratings. Assessment & Evaluation in Higher Education (0260-2938). 43(1): 79-93. http://dx.doi.org/10.1080/02602938.2017.1295301Free eprint link:http://www.tandfonline.com/eprint/IiuyisQwcXigFzifXTzZ/full

Henry H. Bi. 2017. Multi-criterion and multi-period performance benchmarking of products and services: Discovering hidden performance gaps. Benchmarking: An International Journal (1463-5771). 24(4): 934-972.https://doi.org/10.1108/BIJ-10-2015-0100

Henry H. Bi. 2015. A Note on the Factor Values of Three Common Shewhart Variables Control Charts. Communications in Statistics - Theory and Methods (0361-0926). 44(13): 2655-2673. http://dx.doi.org/10.1080/03610926.2014.968732, Free eprint link: https://www.tandfonline.com/eprint/8GUGCXPuTksxbUwHMsn6/full

Henry H. Bi, John Nolt. 2012. Toward a Formal Semantics for Control-Flow Process Models. Journal of Database Management (1063-8016). 23(2): 72-97. http://dx.doi.org/10.4018/jdm.2012040104

Henry H. Bi, Jianrui Wang, Dennis K.J. Lin. 2011. Comprehensive Citation Index for Research Networks. IEEE Transactions on Knowledge and Data Engineering (1041-4347). 23(8): 1274-1278. https://doi.org/10.1109/tkde.2010.167

Henry H. Bi. 2010. A structured language for manipulating process models. Business Process Management Journal (1463-7154). 16(4): 713-743. http://dx.doi.org/10.1108/14637151011065973

Henry H. Bi, Dennis K.J. Lin. 2009. RFID-Enabled Discovery of Supply Networks. IEEE Transactions on Engineering Management (0018-9391). 56(1): 129-141. http://dx.doi.org/10.1109/TEM.2008.922636

Leidy KlotzMichael HormanHenry H. BiJohn Bechtel2008. The impact of process mapping on transparency. International Journal of Productivity and Performance Management (1741-0401). 57(8): 623-636.http://dx.doi.org/10.1108/17410400810916053

Russell Barton, Henry H. Bi, Michael Freimer, Zan Huang, Dennis K.J. Lin, Jun Shu, Douglas Thomas, Susan Xu. 2006. Challenges in RFID Enabled Supply Chain Management. Quality Progress (0033-524X). 39(11): 23-28.http://asq.org/qic/display-item/?item=20768

J. Leon ZhaoHenry H. BiHsinchun ChenDaniel D. ZengChienting LinMichael Chau. 2006. Process-driven collaboration support for intra-agency crime analysis. Decision Support Systems (0167-9236). 41(3): 616-633.http://dx.doi.org/10.1016/j.dss.2004.06.014

Henry H. Bi, J. Leon Zhao. 2004. Applying Propositional Logic to Workflow VerificationInformation Technology and Management (1385-951X). 5(3-4): 293-318. https://doi.org/10.1023/b:item.0000031583.16306.0f

Henry H. Bi. 2008. Toward an Algebra for Manipulating Process ModelsProceedings of the Eighteenth Workshop on Information Technologies and Systems (WITS 2008), Paris, France, December 13-14, 2008. pp. 206-211.http://dx.doi.org/10.2139/ssrn.1561290

Henry H. Bi, J. Leon Zhao. 2004. Process Logic for Verifying the Correctness of Business Process ModelsProceedings of the Twenty-fifth International Conference on Information Systems (ICIS 2004), Washington, D.C., USA, December 12-15, 2004pp. 91-100. http://dx.doi.org/10.2139/ssrn.1561312

Henry H. Bi, Akhil Kumar. 2004. A Canonical Form for the Definition, Querying, and Manipulation of Workflows. Proceedings of the Fourteenth Workshop on Information Technologies and Systems (WITS 2004), Washington, D.C., USA, December 11-12, 2004. pp. 26-31. http://dx.doi.org/10.13140/RG.2.1.3744.4960

Henry H. BiJ. Leon Zhao2003. A Formal Classification of Process Anomalies for Workflow Verification. Proceedings of the Thirteenth Workshop on Information Technologies and Systems (WITS 2003), Seattle, WA, USA, December 13-14, 2003. pp. 207-212. http://dx.doi.org/10.2139/ssrn.1561314

J. Leon ZhaoHenry H. Bi2003. On the completeness of logic-based workflow verification. Proceedings of the Thirteenth Workshop on Information Technologies and Systems (WITS 2003), Seattle, WA, USA, December 13-14, 2003. pp. 73-78. http://dx.doi.org/10.13140/RG.2.1.4018.9285

Henry H. Bi, Arie Segev, J. Leon Zhao. 2003. Verification of Inter-Organizational Workflow Models in Supply Chain Management. Proceedings of the Second Workshop on e-Business (WeB 2003), Seattle, WA, USA, December 13-14, 2003. pp. 213-224. http://dx.doi.org/10.2139/ssrn.1561292

J. Leon Zhao, Henry H. Bi, Hsinchun Chen. 2003. Collaborative Workflow Management for Interagency Crime Analysis. Proceedings of the First NSF/NIJ Symposium on Intelligence and Security Informatics (ISI 2003), Tucson, AZ, USA, June 2-3, 2003. pp. 266-280. http://dx.doi.org/10.2139/ssrn.1561293

Henry H. Bi, J. Leon Zhao. 2003. Mending the Lag Between Commerce and Research: A Logic-Based Workflow Verification ApproachProceedings of the Eighth INFORMS-Computing-Society Conference (ICS 2003), Chandler, AZ, USA, January 8-10, 2003. pp. 191-212. https://doi.org/10.1007/978-1-4615-1043-7_10