Each day in the program has approximately eight hours of in-class sessions, comprised of lecture, discussion, exercises and break-out group work. The cohort has numerous opportunities to work in teams with different people.
Over the course of the program, there will be a total of three graded assignments that are combined with participation evaluations to make the up the participants’ final grade. A certificate of completion is awarded to all students who complete the program. Participants with a bachelor's degree may apply to receive 4 hours of graduate school credit.
This program utilizes readings, presentations, case studies, and an experiential exercise designed to engage the participants and deepen their learning. A final exercise is a strategic planning exercise where participants develop a five-year strategic plan for their utility. The exercise teaches foundations in strategic planning and helps participants identify key factors influencing the utility of the future. These include, but are not limited to, regulatory environment, market conditions, competitive forces, financial drivers, customer needs, and technological innovation. The team assignment focuses on the questions:
- How should the utility position itself to be successful in this environment and what strategy should it pursue?
- What are the financial, organizational and customer implications with the scenario and strategy?
The industry information and competency training provided during the program will help participants complete this final assignment. Coaching will be available intermittently during the program to assist with techniques for problem solving and working in teams, and each team will make its final project presentation on the last day of the program.
Day 1: Program Overview
Orientation, Program Overview, and Utility Strategy
The morning session will open with an overview of the program: schedule, instructors, curriculum, assignments, and expectations. Following this, participants will learn about opportunities and challenges facing utilities and how utility strategy is developed. In addition, the session will introduce participants to writing a strategic plan by exploring internal resources and capabilities against an external backdrop of regulation, economic factors, customer preferences, new technology and competitive forces. This session will provide a foundation for the final assignment that will be due on day 10.
Day 2: The Utility by the Numbers
The purpose of this session is to help participants understand a utility’s financial drivers. Participants will learn about financial analysis used for investment analysis. And they will review the financial drivers in designing customer rates. Lastly, participants will learn what drives financial success and the factors equity and debt investors consider when investing equity or purchasing bonds. Participants will complete this session with a web-based assignment within three weeks of the segment.
Day 3: Executive Presentation Skills
This will be an interactive workshop with inputs on the elements and techniques of presentation - a critical aspect of management. By the end of the day, the participants will be aware of their strengths as speakers and be more credible and clear. The workshop is designed to support the participants' final assignment on Day 10 as well as provide presentation techniques they can take back to the workplace.
Day 4: Customer Engagement
This first week will close with a focus on the utility customer. Participants begin with an introduction to "Customer Engagement" by reviewing the relationship between a utility and its customers. This segment will focus on customer contact points and changing customer needs, to explore what the utility of the future should be considering with respect to enhancing the customer experience.
Day 5: Energy Resources in Transition
This session will provide an overview of energy resource operations, economics, planning and markets. Program participants will learn key characteristics and functions of the bulk energy system. Major policy, regulatory and structural changes occurring in this segment of the utility industry will also be discussed. Specific topic areas include:
- resource attributes and system load-resource balancing
- commodity energy products and markets
- evolving policies and regulatory requirements
- conventional and renewable resources, and energy storage
- demand-side resources, distributed energy resources and microgrids
- utility integrated resource planning and acquisition
- new energy market designs and organizations
Day 6: Effective Leadership
Utility leaders need to be prepared to lead their organizations through future change in a rapidly evolving environment. Therefore, the focus on Day 6 is on helping participants understand leadership styles, recognize their own strengths, consider change management issues, and learn how to use both to effectively lead in an increasingly complex and diverse workplace.
Day 7 & 8: Fundamentals of Rate Regulation
This two-day segment begins with providing participants insight to state regulation and rate setting. They will learn rate-making principles, the rate design process and explore the principles and impact of rate regulation on a utility. Participants learn about the regulatory process through a role-playing exercise (a mock rate proceeding). Based on information about a fictitious gas and electric utility, participants representing different stakeholder groups prepare presentations about a rate request before a mock rate-setting body.
Day 9: Negotiations and Stakeholder Relations
This main portion of the day will focus on negotiations and stakeholder relations in order to help participants be more effective in their interactions with third parties. Utility managers often are involved in internal and external negotiations. Participants will identify their natural negotiation style and explore alternative styles. Participants will also be coached in how to network more effectively and to better utilize their network. And, participants will be guided in exploring how individuals and their organization can better manage relationships with their internal and external stakeholders.
Risk Management and Cyber Security
There will also be some time devoted to risk management, to help participants refine their awareness of risks. The instructor will introduce participants to techniques for risk analysis and related risk mitigation. There will also be a guest speaker to talk to the group about cyber security risks and industry approaches to protect critical assets and data.
Day 10: Capstone Day
Strategic Plan Presentations
The program closes with teams presenting their ten-year strategic plan. The assignment includes developing assumptions; analyzing the organization's strengths and weaknesses as well as potential opportunities and threats; strategic initiatives; success measures; and financial impacts for investors and customers. The teams will present as if they were presenting to an internal executive team. The team presentations will conclude with input regarding the content and ideas presented, their effectiveness presenting as a team, and the quality of the presentation.