Apply for a position at WITS

Contact: Jeff Allen

We're hiring Help Desk and Equipment Desk technicians to begin this fall.

We're looking for undergraduate students with customer service experience and computer skills to join us for 8–20 hours a week during the fall 2021 semester. Positions are onsite in the Smullin Help Desk and adjacent Equipment Desk.

Help Desk technicians perform the following duties:

  • Provide technology support and training for faculty, staff and students via in-person, phone and email contacts.
  • Maintain a friendly and professional demeanor.
  • Follow all social distancing and hardware disinfection protocols in compliance with Oregon state policies for the duration of COVID-related restrictions.
  • Perform troubleshooting of network connections, computer systems and applications.
  • Triage incoming support requests to the proper division within WITS.
  • Manage the check-out and check-in of circulation equipment.
  • Make occasional classroom deliveries and setup of audio/video hardware.
  • Document work activity and customer contacts using a ticketing system.
  • Adhere to a regular weekly work schedule.
  • Clean and maintain the Help Desk and Equipment Desk.
  • Obtain knowledge of WITS policies, help resources, services and staff.
  • Participate in special projects as required.
  • Other duties as assigned by full-time WITS staff.

Please apply on Handshake if you think you'd be a good fit for WITS.

Related Link(s)

Willamette University

Marketing and Communications

Waller Hall, Fourth Floor
900 State Street
Salem Oregon 97301 U.S.A.

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