Passport to Professionalism

everyone keeps talking about customer service…

Employers have learned that customer service can make or break their business. You will explore how to better satisfy customers which enhances your boss’ brand and success.

Step 1 – Learn

Learn how to identify a customer’s “real” need, and explore creative ways to effectively deal with unhappy people.

Step 2 – Apply the case study

Give it a try – you learned about creating happy customers, now see how you might apply it to a real case.

Step 3 - Earn your stamp

Follow this link to Earn Your Stamp.

Earn Stamp Image

Follow this link to Earn Your Stamp.

Willamette University

Career Development

UC 3rd floor
900 State Street
Salem Oregon 97301 U.S.A.

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