Changes to Counseling Services

Bishop Wellness Center is changing how we provide counseling services to assure students have access to care during the COVID-19 pandemic while maintaining the necessary physical distancing recommendations.

Nearly all counseling appointments will be done via remote telehealth. Bishop Wellness Center is using Zoom for Health Care, a video platform designed for health care providers. All audio/video communication is securely encrypted and transmitted from point-to-point such that even Zoom does not have access to any identifiable health information that may be communicated. If preferred, students can also schedule phone calls with providers as well.

Due to logistics of setting up telehealth meetings, we are returning to a scheduled appointment model without immediate or “walk-in time” appointments.

The laws governing the practice of counseling vary widely by state and our providers are only licensed to practice in Oregon.  Unless the student's home state has enacted provisions for out of state providers to practice in that state, Bishop can only offer telehealth services to students living in Oregon.  If you are a current student living in a state that prohibits providers from other states practicing, we can still help you find care in your local area. Please contact Bishop Wellness Center if you have any questions about these limitations or for help in finding local resources.  

To Schedule an Appointment:

Appointments (Zoom or telephone) can be scheduled by calling our front desk at 503-370-6471 during regular business hours (Monday-Friday, 8 am-5 pm). If we do not pick up, please leave a message. 

Counseling appointments can also be scheduled directly with the provider you have been working with through secure messaging on the Bishop Wellness Center website, but this method should not be used if you require an immediate response. The secure message portal can be found here on Willamette’s Wellness site.

Case management services will also continue and can be accessed by calling the front desk. We can help students find local counseling and medical resources and also provide information about crisis lines and other resources local to where you currently live.

Once an appointment time is identified, you will be sent a secure message from Bishop Wellness Center with a link to your telehealth appointment. There will be paperwork to consent to receiving telehealth counseling. The required forms available in “Counseling Forms” area on this page. Please read and sign the appropriate forms, and return them to Bishop in one of three ways:

  • Upload to: Secure Medicat Portal
  • Mail it to Bishop Wellness Center, Willamette University, 900 State Street, Salem, Or, 97301
  • Fax it to 503-375-5420
  • Drop off in person at Bishop Wellness Center in person if not experiencing COVID-19 symptoms

Crisis Support

When a student needs urgent counseling support, Bishop staff will do our best to provide urgent care over telehealth whenever possible.  Mental Health Support Crisis lines are also available. All are free and available 24/7. This is not an exhaustive list, but here are a variety of options:

WU Talk: Telephone crisis counseling support. You will be connected to ProtoCall, a call center staffed by Masters and Ph.D. level counselors familiar with Willamette’s resources. Bishop Wellness Center is securely notified of your call, but like all records in Bishop, this is not a part of your academic record. WU Talk can be reached at 503-375-5353.

The Steve Fund: Crisis text line for young People of Color. Text STEVE to 741741 and a live, trained crisis counselor will respond.

Trevor Project: The Trevor Project has a call line as well as a text line for folks in the LGBTQ+ community. You can text START to 678678 and a Trevor counselor will respond or call 1-866-488-7386.

National Suicide Prevention Lifeline: 1-800-273-8255

Psychiatric Crisis Center in Marion County: 503-585-4949

Salem Hospital emergency Department:  (503)814-1572

These are trying times. We wish you the best for your health and hope you’ll reach out as needed. We look forward to returning to in-person care in the future.

— The staff and providers at Bishop Wellness Center


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