Phone diagram
| 1 |
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Depending on configuration, programmable buttons provide access to:
The buttons illuminate to indicate status:
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| 2 |
Phone screen |
Shows phone features. |
| 3 |
Footstand button |
Allows you to adjust the angle of the phone base. |
| 4 |
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Auto-dials your voice message service (varies by service). |
| 5 |
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Opens/closes the Directories menu. Use it to access call logs and directories. |
| 6 |
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Activates the Help menu. |
| 7 |
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Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. |
| 8 |
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Opens/closes the Services menu. |
| 9 |
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Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). |
| 10 |
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Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. |
| 11 |
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Toggles the Mute feature on or off. When Mute is on, the button is lit. |
| 12 |
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Toggles the headset on or off. When the headset is on, the button is lit. |
| 13 |
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Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log. |
| 14 |
Keypad |
Allows you to dial phone numbers, enter letters, and choose menu items. |
| 15 |
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Each activates a softkey option (displayed on your phone screen). |
| 16 |
Handset light strip |
Indicates an incoming call or new voice message. |
Programmable buttons
Green, steady - Active call; flashing - Held call
Amber, steady - Privacy in use; flashing - Incoming call
Red steady - Remote line in use
Messages button
Directories button
Help button
Settings button
Services button
Volume button
Speaker button
Mute button
Headset button
Navigation button
Softkey buttonsFeatures Available While on a Call (On the Phone)
Adjust call volume
- With a call in progress, press the up or down volume button.
Place a call on hold
- Press the Hold softkey.
- To return to the call, press the Resume soft key.
Transfer the call to another extension
- With a call in progress, press the Trnsfer soft key. This places the call on hold.
- Dial the extension to which you want to transfer the call.
- When you hear ringing, press the Trnsfer soft key again, or wait for an answer, announce the call and then press Trnsfer.
Transfer the call directly to someone's voice mail
- With a call in progress, press the Trsnfer soft key. This places the call on hold.
- Dial * followed by the extension or mailbox to which you want to transfer to call (for example *1234 would be mailbox 1234)
- Press the Trnsfer soft key again.
Place a conference call
- With a call in progress, press the More softkey. Press the Confrn soft key. This will put the first call on hold and give you a new dial tone to make another call.
- Dial the number/extension of the person you wish to add to the call.
- When the new person answers, press the Confrn softkey again to add this person to the conference.
- Repeat steps 1 - 3 to add more callers; up to 6 including yourself.
Answer another call (if you have call waiting enabled or multiple lines)
- You will hear a call waiting beep indicating you have another call.
- Press the Answer soft key to put the first call on hold and answer the second call, or press the line button.
- Note: To switch between calls, use the Navigation button to select the desired call and then press the Resume softkey, or press the line button.
Features Available While NOT on a Call
Adjust ringer volume
- Press the up or down volume button.
- To save the ring volume, press the Save softkey.
Check voicemail messages or alter voicemail settings
- Press the Messages button.
- See also: Cisco Voicemail
Forward all calls to voicemail
- Press the CFwdAll softkey.
- Press the Messages button.
- To cancel call forwarding, press the CFwdAll softkey.
Forward all calls to another extension or number
- Press the CFwdAll softkey. You should hear two beeps.
- Enter the number to which you want to forward all of your calls. Be sure to enter the number exactly as you would if you were placing a call to that number from your office phone. You should hear one beep. Note: The extension you are forwarding to will still be able to call your extension.
- To cancel call forwarding, press the CFwdAll softkey.
Note: Calls may only be forwarded to campus extensions or local numbers. If you need to forward to a long-distance number (e.g., a cell phone), please contact WITS.
Set your phone to not ring (Do Not Disturb)
- Press the DND softkey. Your phone will just beep once if a call comes in. Press DND again to turn off.
Send a ringing call directly to voicemail
- Press the iDivert softkey.
Redial the last number dialed
- Lift the handset and press the Redial softkey, or simply press Redial to activate the speakerphone.
View missed, received, and placed calls, search directories
- Press the Directories button (see also Cisco Directories)
- Use the Navigation button and the Select softkey.
- If desired, press the Dial soft key to dial the selected number from this list. Note: It may be necessary to use the EditDial soft key to insert a 1 at the beginning of a number to dial long distance.
Changing the ringer sound
- Press the Settings button. User Preferences will be highlighted.
- Press Select softkey. Rings will be highlighted.
- Press the Select softkey.
- Use the Navigation bar to highlight the specific line you would like to change or change the Default Ring. The name of the current ring sound is displayed.
- Press the Select softkey.
- Press the Navigation bar to highlight one of the available ring types. Note: There are more ringer sounds available when changing the Default Ring than when changing a specific line ring.
- Press the Play softkey to hear the ring.
- Press Select and then press Save soft key to save your selection and Exit repeatedly.