Because of the impersonal nature of voice mail, it is not to be used on public numbers (i.e., those listed in the U.S. West phone directory) as a means of initial contact with a caller during business hours. When a staff person who regularly answers calls to a public number is unavailable, a backup staff person (in another department, if necessary) should be prepared to receive the phone call. Only in very rare instances (such as emergencies) should someone call a public number and get a voice mail message. Exceptions to this policy must be approved by the area dean or vice president.

If a staff person receives a phone call for someone who is not available at the time, it is recommended that the staff person ask if the caller would like to leave a voice message or a written message.

Willamette University Technology Policies

Willamette University

Willamette Integrated Technology Services

900 State Street
Salem Oregon 97301 U.S.A.
503-370-6004 voice
503-375-5456 fax

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