Each Certificate in Public Management module consists of two and a half days of instruction. To receive credit towards the certificate, participants must attend all scheduled class days, or make arrangements with the instructor, and complete all required work.
Special sessions are available upon request. Please contact us to schedule a CPM special session for your group or let us know if you have interest in attending a course at our Portland campus in Downtown Portland: cpm@willamette.edu
June 2022 (Friday)
| 3 (partial) days | Process Improvement Principles for Managers, Online Instructor: Pamela Stroebel Powers Module Description: Process mapping can be an integral step in understanding and improving key business processes that help us achieve and support our strategic and operational objectives. This course will introduce process mapping techniques and tools, including LEAN principles, that can be used to identify and implement process improvement opportunities to improve efficiency and effectiveness for ALL types of processes - operational, financial, strategic and more!
|
Completed Courses
_____________________________________________________________ |
January 2021 (Saturday)
| 2 days | Managing Legal Issues, Online Instructor: Warren Binford Module Description: Do you love law but have never gone to law school? Do you work in an environment where laws govern the work that you do and you’d like to understand them better? Either way, this two-day crash course is for you. By the end of the course, you will understand the basic structure and function of the legal system in the U.S. and Oregon. We will also review fundamental legal principles in the areas you are most likely to encounter them, such as employment law, contracts law, and regulatory law. Most importantly, we will focus on ways to understand legal issues in order to minimize the liability of you and your employer. We hope you will join us!
|
February 2021 (Wednesday)
| 2.5 days | Accounting: What’s that got to do with management?, Online Instructor: Pamela Stroebel Powers Module Description: Recent Secretary of State audits have found knowledge and communication gaps between management and accounting operations. They also found that people new to the accounting field have difficulty explaining how accounting fits into the overall operations. As a manager, it is important to increase your accounting literacy and people who work in the accounting field need to gain a bigger picture perspective of the impact of accounting practices. Because of these special needs, we have designed a new module in consultation with agency finance officer, the Secretary of State’s Audit Division and the State Treasurer’s office. This module will review financial statements used by state agencies and demonstrate how reviewing financial information can improve decision making and provide awareness to opportunities for process improvement. Most managers have an awareness of budget processes, so the module will explore the differences between the budget and accounting processes. Participants will learn the shared financial vocabulary between accountants, management and auditors and will discuss ways to partner with auditors for effective outcomes as well as prepare for an audit. The module will also provide tools and techniques for analyzing, documenting, mitigating and monitoring risks. Guest speakers will cover special topics including specialized accounting practices in government, Treasury rules and practices, and external audits.
|
February 2021 (Friday)
| 2.5 days | Managing People: Challenges in Today's Workplace, Online Instructor: Susan Wilson Module Description: Work places are changing dramatically and this module explores the challenge of managing a work environment that creates flexibility, equity, and engagement. Some of the topics covered include remote work, accountability, motivation, and performance management. We will also examine the key elements of management decision making and explore managerial ethics. The module is designed around short lectures and discussion, case studies, and exercises to provide you with tools you can use in your workplace.
|
March 2021 (Thursday)
| 2 days | Business Communication: Writing, Online Instructor: Elizabeth Tierney Module Description: Do you ever worry that you have forgotten basic grammar and usage, are too wordy or have difficulty setting the right tone? If so, then this module should help because we will work together to examine the writing process: from clarifying the message, analyzing the audience, and organizing your thoughts to editing and proofreading. Over the two days, you will have the opportunity to discuss emails, resumes, cover letters, and short formal reports. The topics will be as broad as refining and articulating your purpose and as narrow as avoiding the passive voice or using the semi-colon. The approach will be exercises, feedback, discussion, and three writing assignments, two hand-written in class on day one and one can be typed at home.
Class size limited to 22 participants. |
March 2021 (Friday)
| 2.5 days | Data Analysis & Presentation, Online Instructor: Josh Lehner Module Description: Students learn how to approach & analyze different types of data using various techniques & building invaluable workplace skills. Students also learn how to convey their findings in the right graph, table or visual in a compelling manner.
|
April 2021 (Friday)
| 2.5 days | Business Communication: Speaking, Online Module Description: When you have to give a talk for work, are you nervous or worried about being unclear or boring? This hands-on interactive module is designed to address your concerns by developing your strengths and minimizing your weaknesses as a presenter. By the end of the two and a half days, you should be more confident, credible and clear. We will discuss such issues as recognizing and eliminating barriers to communication; handling nervousness; refining, organizing and structuring ideas to aid retention for each audience; and using and designing visuals.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing." |
May 2021 (Friday)
| 2.5 days | Negotiating for Success: Creating 'Win-Win' Every Day, Online Instructor: Warren Binford Module Description: “Negotiating for Success” aims to provide you with the tools you need to navigate every day successfully. Whether negotiating a salary increase with your boss, a new union contract, childcare pick up with your spouse, or the lowest possible sales price for a new car, this module introduces you to the knowledge and skills needed to be a principled negotiator focused on “win-win” solutions. We will use the classic negotiation book, “Getting to Yes,” and enrich the content with related information on gender, race, culture, and other factors that affect negotiations as well as practice skills required for successful negotiations such as active listening. The module will include at least three simulated negotiations.
|
May 2021 (Tuesday)
| 2.5 days | Process Improvement Principles for Managers, Online Instructor: Pamela Stroebel Powers Module Description: Process mapping can be an integral step in understanding and improving key business processes that help us achieve and support our strategic and operational objectives. This course will introduce process mapping techniques and tools, including LEAN principles, that can be used to identify and implement process improvement opportunities to improve efficiency and effectiveness for ALL types of processes - operational, financial, strategic and more!
|
September, 2021 (Thursday)
| 2.5 days | Business Communication: Writing, Online Instructor: Elizabeth Tierney Module Description: In a world of texting and tweeting, do you worry that you have forgotten basic grammar, punctuation, and usage? Do you think you are too wordy? Are you concerned about setting the right tone, or weary of receiving follow-up emails seeking clarification? If so, this session should build your confidence and enhance your skills by reminding you about the importance of developing an accurate message, of analyzing your audience, of organizing your thoughts and of making and taking the time to edit and proofread for precision of language, thus ensuring your own credibility and professionalism. Over the two and a half days, you will have the opportunity to discuss emails, resumes, cover letters and short formal reports. The topics will be as broad as refining and articulating your purpose and as narrow as avoiding the passive voice or using the semi-colon. The approach will be exercises, feedback, discussion and three writing assignments.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing. Registration closed |
October 2021 (Friday)
| 2.5 days | Innovation & Change, (Online) Instructors: Ed Warnock & Linda Crafts Module Description: In this course we will examine a series of new approaches that move beyond “one-off” major innovations every few years to creating a “culture of innovation” so our agencies can become “serial innovators” to constantly provide improved services to clients and the state. Once you have targeted a desired innovation, we present a systematic methodology for successful implementation of the change.
|
October - November 2021 (Friday)
| 2.5 days | Understanding the Dynamics of Organizations, (Online) Instructor: Linda Crafts (Previously: "Organizational Behavior and Communication") Module Description: This module focuses on understanding how one influences human behavior in the workplace. A major emphasis in the module will be on the practice of reframing- the ability to rethink and conceptualize a situation so as to widen one's perspective and available responses, primarily based upon the work of Lee Bolman and Terrance Deal. Reframing is an important skill for managing people and projects in fast changing, technologically intensive organizations. We will use four theory-based frames of reference as the foundation for our reframing work together. Using the structural frame, we will examine the effects of work (re) design and (re) structuring on the roles/responsibilities, people and performance of an organization. Using the human resource frame, we will consider interpersonal and group dynamics, communication, and issues of fit between people and organizations. Using the political frame, we will consider issues and sources of power, building coalitions and managing differences. Using the symbolic frame, we will explore how people make sense and meaning at work, as well as how all of these dynamics effect organizational culture and how one might influence that culture.
|
| 2.5 days | Strategic Management, (Online) Instructor: Ed Warnock Module Description: This is a module on how to build a strategic plan to lead our organizations to “excellence.” This module focuses on:
The goal of this module This class is designed to be tactical and pragmatic.
|
| 2.5 days | Business Communication: Speaking, (Online) Instructor: Elizabeth Tierney Module Description: When you have to give a talk for work, are you nervous or worried about being unclear or boring? This hands-on interactive module is designed to address your concerns by developing your strengths and minimizing your weaknesses as a presenter. By the end of the two and a half days, you should be more confident, credible and clear. We will discuss such issues as recognizing and eliminating barriers to communication; handling nervousness; refining, organizing and structuring ideas to aid retention for each audience; and using and designing visuals.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing." |
November 2021 - December 2021 (Friday)
| 2.5 days | Strategic Management, (Online) Instructor: Ed Warnock Module Description: This is a module on how to build a strategic plan to lead our organizations to “excellence.” This module focuses on:
The goal of this module This class is designed to be tactical and pragmatic.
|
November 2021 - December 2021 (Monday)
| 2.5 days | Business Communication: Speaking, (Online) Instructor: Elizabeth Tierney Module Description: When you have to give a talk for work, are you nervous or worried about being unclear or boring? This hands-on interactive module is designed to address your concerns by developing your strengths and minimizing your weaknesses as a presenter. By the end of the two and a half days, you should be more confident, credible and clear. We will discuss such issues as recognizing and eliminating barriers to communication; handling nervousness; refining, organizing and structuring ideas to aid retention for each audience; and using and designing visuals.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing." |
February 2022 (Friday)
| 2.5 days | Conversations in Strategic IT (Online) Instructor: Syed Hussain Module Description: This is a course on how to lead an IT transformation and strategically manage IT to excellence. The commoditization of IT was fast tracked with the maturity of the cloud and other enabling technologies. Renowned business expert Peter Drucker said, “The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” In this class we will have in-depth themed conversations on how to modernize and transform IT. We will leverage class discussions, Case Studies and practical tools and tips. The goals of this class:
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-009 "Enterprise Architecture" |
January 2022 (Friday)
| 2.5 days | Follow the Money: Budget and Finance in the Public Sector (Online) Instructor: Steve Robbins Module Description: Examines important principles in public budgeting and related financial management with an eye toward improved budget development and execution. Concepts include: sources and uses of public funds, the logic and policy, performance management and accountability, budget management and selected budgetary reform techniques.
|
February 2022 (Tuesday)
| 2.5 days | Accounting: What’s that got to do with management? (Online) Instructor: Pamela Stroebel Powers Module Description: Recent Secretary of State audits have found knowledge and communication gaps between management and accounting operations. They also found that people new to the accounting field have difficulty explaining how accounting fits into the overall operations. As a manager, it is important to increase your accounting literacy and people who work in the accounting field need to gain a bigger picture perspective of the impact of accounting practices. Because of these special needs, we have designed a new module in consultation with agency finance officer, the Secretary of State’s Audit Division and the State Treasurer’s office. This module will review financial statements used by state agencies and demonstrate how reviewing financial information can improve decision making and provide awareness to opportunities for process improvement. Most managers have an awareness of budget processes, so the module will explore the differences between the budget and accounting processes. Participants will learn the shared financial vocabulary between accountants, management and auditors and will discuss ways to partner with auditors for effective outcomes as well as prepare for an audit. The module will also provide tools and techniques for analyzing, documenting, mitigating and monitoring risks. Guest speakers will cover special topics including specialized accounting practices in government, Treasury rules and practices, and external audits.
|
March 2022 (Wednesday)
| 2 days | Business Communication: Writing (Online) Instructor: Elizabeth Tierney Module Description: In a world of texting and tweeting, do you worry that you have forgotten basic grammar, punctuation, and usage? Do you think you are too wordy? Are you concerned about setting the right tone, or weary of receiving follow-up emails seeking clarification? If so, this session should build your confidence and enhance your skills by reminding you about the importance of developing an accurate message, of analyzing your audience, of organizing your thoughts and of making and taking the time to edit and proofread for precision of language, thus ensuring your own credibility and professionalism. Over the two days, you will have the opportunity to discuss emails, resumes, cover letters and short formal reports. The topics will be as broad as refining and articulating your purpose and as narrow as avoiding the passive voice or using the semi-colon. The approach will be exercises, feedback, discussion and three writing assignments.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing." |
March 2022 (Friday)
| 2 days | Data Analysis & Presentation (Online) Instructor: Josh Lehner Module Description: Students learn how to approach & analyze different types of data using various techniques & building invaluable workplace skills. Students also learn how to convey their findings in the right graph, table or visual in a compelling manner.
|
April 2022 (Wednesday)
| 2 days | Business Communication: Speaking (Online) Instructor: Elizabeth Tierney Module Description: Build your confidence and credibility as a speaker. This hands-on workshop is designed to develop your strengths by giving you the opportunity to practice creating and delivering clear messages to engage unique audiences. We will look at strategies for handling nervousness and for designing effective visuals. We will discuss such issues as recognizing and eliminating barriers to communication; handling nervousness; refining, organizing and structuring ideas to aid retention for each audience; and using and designing visuals.
Note: Due to similarity in content, this course will not count towards the CPM certificate if you have already received credit for EDCCP-10 "Clear and Effective Presentations and Writing." |
May 2022 (Friday)
| 2.5 days | Negotiating for Success: Creating a 'Win-Win' Every Day (Online) Instructor: Warren Binford
|