FAQs

  1. Who may use Counseling Services?
  2. How much does it cost?
  3. What is the Mind Spa?
  4. What concerns are addressed in counseling?
  5. Do I need to make an appointment?
  6. What can I expect when I come in for an appointment?
  7. Will my discussion with the counselor be confidential?
  8. What other services are offered?
  9. What if I call after office hours?
  10. What qualifications do the counselors have?
  11. Can I see a different counselor?
  12. Can Bishop Wellness Center Document My Need For An Emotional Support Animal?
  13. Does Bishop Wellness Center provide "notes" for missed class?
  14. Where is Counseling Services located?

1. Who may use Counseling Services?

Student Counseling Services are available to all degree seeking Willamette University students enrolled half time or more during the school year when classes are in session.


2. How much does it cost?

All counseling appointments in Counseling Services are free of charge.  This includes intake appointments, follow-ups, walk-in, and crisis appointments.  If an assessment for medication is indicated and desired, we will refer you to a local prescriber in the community.

Please be punctual and let us know in advance if you are unable to keep your appointment so that we may use that time for another student. We require 24 hour cancellation for all scheduled appointments in Counseling Services. A $25 No Show Fee will be assessed and billed to your student account for any missed appointments.


3. What is the Mind Spa?

The Mind Spa is a private room in Bishop Wellness Center that includes a multi-fuction and fully reclining leather massage chair, a full spectrum light, and a bio-feedback computer program where students can learn to regulate their physiologic reactivity and stress response through interactive video games. Reserve your half hour appointment in the Mind Spa by calling or stopping by the front desk. Sessions in the Mind Spa are free of charge.


4. What concerns are addressed in counseling?

Students present a range of concerns including (but certainly not limited to): classroom performance, depression, anxiety, sleep disruption, stress management, family or personal crises, interpersonal conflict with friends, room-mates, or romantic partners, educational or vocational ambiguity, alcohol or drug use, suicidal thoughts, concern about a friend, issues related to gender, sexual orientation, race, ethnicity, culture, and other developmental issues. For many consecutive years, the number one reason that Willamette students access Counseling Services is "Stress and Anxiety".

Because Counseling Services operates on a short term, solution focused therapy model, referrals to outside providers may be appropriate for issues that exceed our scope of care or current resources. Examples include, but may not be limited to: alcohol and drug assessment and treatment, treatment of eating disorders, and first episode of psychosis.

Please speak with your counselor if you have any questions.


5. Do I need to make an appointment?

If at all possible, please make an appointment by calling x6471. Students are typically able to be seen within a week. However, if you need immediate support, please let the receptionist know. We will make every effort to see you on the day you call.

We also offer daily 20 minute walk in appointments, typically over the lunch hour and on a first come, first served basis. These walk in appointments are an opportunity for a brief consultation and problem solving. Importantly, they are not a thorough psychological assessment and are not intended to give quick answers to complex questions or concerns.


6. What can I expect when I come in for an appointment?

You will be greeted by a staff member at the front desk and asked to complete a few brief and confidential forms. A counselor will then meet with you in her or his office where you can talk privately about anything you wish. You will work together to clarify your concerns and develop a plan to improve your situation. Depending on your needs, you may set up additional sessions to resolve your concerns.


7. Will my discussion with the counselor be confidential?

Yes. All conversation and even the fact that you have seen a counselor is kept strictly confidential. With few exceptions, we do not communicate with your friends, professors, parents, or family without your written consent. Learn more about our confidentiality policy.


8. What other services are offered?

In addition to individual counseling, consultation, workshops, and walk in hours, we also offer referrals to community providers for on-going medication management, ADD/ADHD/learning disability assessments, alcohol and drug treatment, support for eating disorders, etc. Referrals to other departments on campus such as the Office of the Chaplain, Career Services, Accessible Education Services, Academic Support, etc. are frequently made. Group counseling may be offered based on need and availability. Lastly, we offer crisis support and referral options.


9. What if I call after office hours?

If it is an emergency, you will hear a message instructing you to call Campus Safety at x6911 and ask for the Area Coordinator. He/She will call you back to assist you. If it is not an emergency you may leave a message and someone will contact you when the office opens. If you need immediate support after hours, please call WUTalk at (503)375-5353, or 911 in the case of an emergency.


10. What qualifications do the counselors have?

All Counseling Services staff have professional degrees and are accountable to either the Oregon Board of Psychologist Examiners or the Oregon Board of Licensed Professional Counselors and Therapists. Learn more about our staff.


11. Can I see a different counselor?

Yes. We want you to find the best match possible and sometimes this means trying a counselor different from first person you see. Please let us know if you would like to meet with another provider.


12. Can Bishop Wellness Center Document My Need For An Emotional Support Animal?

Due to the complexity of this issue, the potential for conflict of interest, and the short term scope of our practice,it is the policy of Bishop Wellness Center to not provide documentation for students seeking a support or assistance animal. As an alternative, students are encouraged to seek documentation from their primary care physician or other community member most knowledgeable about their support or assistance needs. Referrals to community providers are available as needed.


13. Does Bishop Wellness Center provide "notes" for missed class?

No, Bishop Wellness Center does not provide "notes" for absences from class.  If you are ill and unable to attend class, please communicate with your professor to make up any missed work as your earliest convenience.


14. Where is Counseling Services located?

Bishop Wellness Center is located in the Baxter Complex, just above the Montag Center on the Northeast corner of campus. During the academic year, we are open Monday-Friday from 8:00 am to 5:00 pm. Please call or stop by if you have any questions.