Jira Service Desk:
All of WITS at your fingertips
Our home-grown legacy Service Request system was truly a jack of all trades, and our new system builds on this tradition with dramatically increased functionality and an all-new interface. It also brings all teams within WITS into a single ticketing system for simplified escalation of requests and increased communication between end-users and the appropriate WITS staff.
The new interface
Landing Page
Enter a topic for which you need assistance to search for help documentation or begin a Service Request in a category related to your search.
OR
Select a primary category from the list on the left-hand column to begin narrowing down the nature of your request. Detailed request topics are listed to the right after selecting a primary category.