New tutors are generally recruited during spring semester. The peer tutors work closely with faculty members to provide a positive and supportive learning environment for students. The peer tutors meet regularly with students outside of class in small groups or one-on-one to help students understand class content and develop better academic English skills.
Tutoring takes place several nights a week in a central tutoring space called the Kaneko Learning Center (KLC). Generally, three to four tutors are working each night at tutoring stations in the KLC. Each tutoring station has a table that can seat up to four students and one tutor comfortably. Tutors have access to resource materials at each station, such as ESL dictionaries, grammar texts and class-specific texts. In addition, there is a computer lab in a room adjacent to the KLC where students can either work individually on language learning activities or where tutors and students can utilize the Internet and other computer programs during tutoring sessions.
Tutors are required to submit weekly email reports to their class instructors. The reports provide information on which students attended and a general idea of what took place. This often includes topics covered as well as feedback on specific problems students might be having with assignments. The faculty tutor coordinator meets weekly with the tutors and monitors overall progress in the program. At the weekly tutor meeting, the faculty tutor coordinator and tutors discuss tutoring issues during the week, share ideas, identify problems that may arise and do some on-going training. Peer leadership among the tutoring staff is recognized through the position of senior tutor; "senior" because of experience, not necessarily due to a tutor’s university rank. The senior tutor leader takes on increased responsibility for mentoring and training new tutors and assisting the faculty tutor coordinator in planning and administering the program.