Zoom: Remote Participation and Virtual Classrooms
Willamette University provides faculty, staff, and students with free Zoom accounts that can be used for participation in and recording of audio and video conferencing using just about any computer or smart mobile device via WISE or directly from the Zoom app. To keep within FERPA guidelines, we ask all faculty to set up and share their Course Zoom Meetings using the Zoom tool in WISE. See below for details.
Faculty can set their own Zoom course meetings in advance or select administrative delegates to do this for them. Students can create their own Zoom meetings for club, team and research gatherings as well.
Latest Zoom News: 4/17/20
MAJOR SECURITY UPGRADES
Contact your User Services Consultant with any questions about these and other security-related topics. And remember, all of these defaults can be adjusted under settings when you login to willametteuniversity.zoom.us
1) Waiting Room Security
By default, Waiting Room now works more like a trap than a 'waiting room'. Our new default setting has Waiting Room ON for all new meetings, but anyone using their willamette.edu email accounts via our Single Sign On (SSO) domain will BYPASS the waiting room and join immediately. Anybody connecting from outside our zoom domain will need to be admitted into the meeting manually.
Here's how to get the old functionality back:
Log in to https://willametteuniversity.zoom.us/
Click In Meeting (Advanced)
Scroll down a bit to Waiting Room
If it is off, click the switch to turn it on, and then select All Participants
Now, any meetings you schedule or create will route all participants through the Waiting Room
And remember, you can always turn the waiting room on or off at the time you create the meeting....and while in a meeting. The All Participants setting ensures the waiting room treats all participants equally, from inside or outside WU. The Guest Participants Only setting will block anyone outside our Willamette Unviersity Zoom Domain and is a GREAT way to keep out unsavory or uninvited guests.
2) Recording Passwords
This one came as a bit of a surprise and we apologize for not getting the word out sooner. Zoom turned this on by default but, until we learn more about how this works with Panopto, we turned this setting OFF by default. Some meetings may have been recorded with passwords unknowingly between 4/12/20 and 4/16/20.
Here's how to remove the recording password:
Log in to https://willametteuniversity.zoom.us/
Go to My Recordings
Find the recording you want to modify and click Share...
Remove the password requirement
3) Recording Passwords: The Revenge
By activating the passwords setting, Zoom recordings didn't get passed to Panopto for long-term storage and use. We believe this was a fluke and not a feature and are working with both vendors on a solution. We reset this default to 'no password' at 11:30 AM on 4/16/20 so all meetings created after this change will record normally without a forced password.
See above to remove the password requirement.
4) Security Tool in Meetings - and Lock Meeting mode!
Hey, did you notice they added a security shield on the toolbar at the bottom of your meeting window? It has a series of nifty tools to help easily secure your meeting including a Lock Meeting option that will prevent ANYONE from joining the meeting. Just click the shield, click Lock Meeting and nobody is getting in. If a user drops out of the meeting and needs to get back in, just click Lock Meeting again and it will be unlocked.
If all known participants have joined your meeting, lock it. No Zoombombing. It's that simple.
5) Recordings in WISE via Zoom - Only Host can Download
Zoom Meetings, created in WISE and recorded in Zoom, are available for site members to view in a web browser via the WISE Zoom tool in your course or project site.
Starting Today: Only the meeting Host is able to download these recorded sessions. The previous setting allowed anyone with access to the WISE site to download these recordings.
This was a correction to bring Zoom in line with Panopto and Media Gallery...both of which allow browser viewing but do not let users download the video files for their own purposes, be they benevolent or nefarious.
Choose Delegates to set up Zoom Meetings on your behalf
1) Log in to willametteuniversity.zoom.us
2) At the far left side oif the window, Click Settings
3) Scroll to the VERY bottom of the settings list
4) Under Schedule Privilege click the + and then type the full WU email address of folks who should be able to schedule a meeting for you
5) To remove privileges, simply click the X next to the user in the list
Zoom Has a Happy Little Cloud
Zoom rapidly up-scaled their cloud processing capacity in response to the unprecedented increase in usage. Zoom cloud recordings should now be available in minutes rather than hours or days. Bob Ross abides.
Zoom Recordings --> Panopto Storage
Launch a Zoom Session in WISE and it is automatically copied into your Panopto Storage. Zoom has a limited storage capacity (500MB per user) but Panopto has UNLIMITED storage. In the near future, we'll set this integration to delete Zoom cloud recordings once they are safely copied into Panopto. We'll let you know before this change happens.
Want to learn Zoom quickly? Check out the below links!
Live Zoom Education Webinar sessions
Videos and Walkthrough pages
- Zoom 101: Breakout Rooms
- Zoom 101: Polling (In-meeting)
- Zoom 101: Manage Participants (In-depth)
- How to use Breakout Rooms
- Screen Share & Annotation for EDU
- Comprehensive Guide to Educating Through Zoom
- How to use Waiting Rooms to Manage Office Hours & Drop-In Visitor Times
- Comprehensive Guide to Educating Through Zoom
- Official Support Site
- Zoom 101 : In Meeting Controls (Basic)
- Quick Guide to Breakout Rooms
- Comprehensive Guide to Educating Through Zoom
- Tips and Tricks for Teachers Educating on Zoom
- Willamette-Specific Videos
Adding Zoom to WISE
Zoom is available via WISE!
To add the Zoom tool to your course or project site, do the following:
Click Site Info in the left-hand column
Click the Manage Tools tab
Scroll to the bottom of the list of Tools and click External Tools
Check the box next to Zoom Meetings
Click Continue, then Finish
You can now schedule, launch, and record meetings via WISE.
Getting Started with Zoom
Zoom may be run from a web browser, a downloaded Zoom application, directly from the Zoom tool in WISE, and via the Zoom app for iOS and Android mobile devices.
To begin, go to https://willametteuniversity.zoom.us
Here, you can join a meeting via a meeting ID provided by the host, you can host a meeting, and you can configure your account. Selecting Host or Configure will take you to a standard Willamette University portal login page where you enter your usual WU credentials; if you are set up for Duo two-factor authentication you'll have that step to complete as well.
Zoom will ask to install a local application if this is your first time using it, or ask to Open the Zoom Meetings application if it's already installed. Install or select Open to continue.
Once the Zoom application is open, you can select your audio and video inputs, choose a mail client from which to send meeting invites, and you are given a PMI (Personal Meeting ID) you can use to allow others to join your meeting.
Zoom: Things to Note
- The downloaded Zoom application is a user-specific installation. The first time you use it on a computer (teaching station, office, library, cell phone, tablet, personal laptop) you'll need to run the installer (or install the app)...and you don't need administrator rights to do so.
- For now, the easiest way to start a Zoom meeting is to go directly to use it via the Zoom Meetings tool in your WISE course sites.
- If you launch the Zoom application from WISE you won't need to log in again, it already knows who you are!
- If not using WISE, you can use our Zoom website: https://willametteuniversity.zoom.us
- If you launch zoom outside of WISE or the site linked above (from your dock, taskbar or desktop) you'll need to go trough a few extra steps to get you connected to our Willamette University Zoom environment.
- Click 'Sign in with SSO'
- In the space provided, type: willametteuniversity
- Sign in using your WU username and password
- Go back to the Zoom application and you should now be signed in and ready to start or join a meeting
- The most common problem in Zoom is with audio levels. Have users ensure their sound is not muted and that audio is set loud enough to hear.
- Another common problem can be a muted mic. If someone has their mic turned off...others can't hear them. Seems obvious but be sure to check this as well.
- Attendees in the same room: This can be problematic as it results in audio feedback issues. If you must have meeting attendees use Zoom on different devices while in the same room, be sure these devices have their sound on MUTE, have participants use headsets, or keep them a significant distance from one another. Why? Because extremely loud feedback from amplified room speakers is not a pleasant experience.
- Laptop Cameras: If possible, avoid having open windows directly behind you during a meeting unless you really want to look like Alfred Hitchcock's silhouette. Also, elevate your laptop if possible so the camera is level with your eyes...nobody wants to spend an entire meeting looking up your nose. Well, almost nobody.
Teaching with Zoom
There are a substantial number of guides that will teach you the mechanics of using Zoom for video conferencing, web conferencing, and webinars. One helpful resource is Zoom’s Help Center at https://support.zoom.us/hc/en-us that includes an in-depth Getting Started guide and a collection of one minute video introductions. Zoom also hosts free and interactive live training webinars daily.
What is missing, though, is a guide that answers the question “now that I know how to use Zoom, how can I use it to teach?” That is where this guide comes in. Created by members of the University of Southern California’s Academic Senate Committee on Information Services and modified with permission by Jeffrey Allen, Director of User Services at Willamette University, the following is a collection of tips and observations from our hands-on experiences teaching with Zoom.
Using Zoom in your classroom, conference room, or auditorium may not work as well as you hope without additional hardware.
Zoom works great in your office and other small spaces, allowing you to use your device’s camera and microphone to connect to other users using their device’s cameras and microphones. Inevitably, you are going to be tempted to try to use your Zoom account in a large room or meeting space. Zoom is less well suited for use in large spaces without additional, external audio-visual equipment. Your device’s microphone and camera can easily pick up your audio and image but, when you use them in a large space, remote students have trouble seeing and hearing the full audience of the room or meeting well (especially things happening on the far side of the room). If your screen is not being projected to the class, then the students in the class can also have a hard time seeing and hearing the remote students. If your computer has a webcam, you can turn your computer’s screen towards the room so that the remote students can see, but of course that then makes it more difficult for you to share your screen to teach or present.
Although a typical Zoom setup is not really designed for large spaces like classrooms and conference rooms, you can make it work, but in all honesty, it won’t make for the best experience on either end.
WITS has several hardware solutions to accommodate Audio and/or Video under the following scenarios:
- Instructor and students in class, some off-site students attending class, audio and video support
- Instructor and small group of students presenting to / interacting with off-site students
- Instructor off-site presenting to a classroom of students
- Instructor and all participants are off-site, no group of students in a classroom
For scenarios 3 and 4, the instructor will need a laptop or desktop computer with a webcam and microphone. Contact your WITS USC if you plan to teach from off-site and don’t have a device with these features.
Before you use Zoom to teach, take some time to practice. Because Zoom runs on multiple devices – including mobile phones – one great way to practice is to launch a Zoom meeting on your computer and then sign into that meeting on your iPhone, iPad, or Android Device. Leave the audio off in order to avoid getting feedback. Zoom’s Host and Co-Host Controls in a Meeting guide reviews most of the functions you will need to know.
You may also want to practice with your students by scheduling a low-stakes, introductory class meeting in Zoom with the sole purpose of having all of your students log in and troubleshoot the four most common technical issues: students unable to see or be seen, students unable to hear, students who cannot be heard, or students’ microphones picking up background noise or causing an echo. These guides should help:
- My Video/Camera Isn’t Working
- Testing computer or device audio
- Attendee Controls in a Meeting (including mute and unmute)
- Audio Echo In A Meeting
Teach your students how to use Zoom as students
Chances are most of your students have used video chat software like Facetime, Google Duo, WhatsApp Hangouts, and whatever Microsoft is calling Skype these days to communicate with friends and loved ones. That’s different than using web conferencing for scholarly purposes. Do not assume that your students know how to use or learn in Zoom. You will have to teach them. In particular:
- Remind your students to download and install the Zoom app on their devices well in advance of the first class meeting.
- Give your students a tour of the Zoom interface during your first class session and teach them how to mute and unmute themselves. Remember: This may be the first time your students have ever used Zoom.
- Determine if you are going to require your students to have their web cameras on during your entire class or if you are going to allow them to turn them off and set that as a class rule during your first Zoom meeting.
- Remind your students about the importance of being mindful about what is happening behind them when their web cameras are on, particularly when it comes to roommates and loved ones who may unknowingly be in the background. [A related tip: if you are teaching adult learners, invite the parents in your class to introduce their children at the start of one of your class sessions. Children are inherently curious and want to see what their parents are doing.]
- Show students how you want them to get your attention. In small classes, some professors ask students to raise their hands on their web cameras. Others ask students to unmute themselves and simply chime in. In larger classes, you may want to consider using Zoom’s built-in nonverbal feedback buttons. These buttons are disabled by default, but we’ll show you how to turn them on in the Review Zoom’s hidden settings section below.
- Demonstrate to your students that to maintain eye contact in Zoom they should look at their web cameras, not their screens.
- Set some ground rules on how you want your students to use the Chat box and consider disabling the private chat feature unless you want your students to be able to send one-to-one messages to other students. See the Review Zoom’s hidden settings section below for more information.
- Show your students how to use the Alt + Tab keys on their Windows laptops or the Command + Tab keys on their Mac laptops to switch back and forth between Zoom and whatever program they use to take notes.
Use Zoom’s mute function
One of the frequent pitfalls of video conferences is that at least one remote user will accidentally leave his or her microphone on, drowning out the class’ conversation with background noise. Knowing how to use Zoom’s mute function will help you wrestle back control.
To mute or unmute all participants (except yourself),
- Click on Manage Participants in the meeting control toolbar; and
- Click the Mute All or Unmute All button at the bottom of the participants list.
To mute or unmute a particular participant,
- Click on Manage Participants in the meeting control toolbar;
- Hold your mouse over the name of the participant
- Click Mute or Unmute
Note: The first time you manually try to unmute a muted participant, that participant will be asked to either “Unmute now” or “Stay muted.” The participant will stay muted until he or she clicks “Unmute now.”
Engage in conversations and active learning with your students
Yes, it is relatively easy to give a PowerPoint lecture in Zoom. It is also relatively easy to use Zoom to have your students engage in a classroom debate, analyze a real-life case, participate in a think-pair-share activity, collaborate on group work, play games and simulations, take a virtual field trip, give student or group presentations, and much more. Mix it up. USC’s Center for Excellence in Teaching has some helpful guides on active learning, student discussions, groupwork, and more.
Use breakout rooms
Zoom allows you to split your students into separate breakout rooms for small group projects and discussions, but this feature is disabled by default. To enable it, log in to https://willametteuniversity.zoom.us/profile/setting and turn Breakout room on in the In Meeting (Advanced) section. You only need to do this once.
Once you have enabled breakout rooms in your Zoom account, you can either pre-assign students to breakout rooms before class begins or manually create breakout rooms and assign students to them during class. Zoom’s Managing Video Breakout Rooms guide will show you how to create breakout rooms, assign students to rooms, manage breakout rooms, broadcast a message to your breakout rooms, and end a breakout room session.
Poll your students
One of the best ways to get immediate student feedback is to poll your students during class. Zoom also has a built-in polling tool, but it is turned off by default. To enable it, log in to https://willametteuniversity.zoom.us/profile/setting and turn on Polling in the In Meeting (Basic) section. You only need to do this once.
One you have enabled polling in your Zoom account, you can add poll questions before class begins or you can manually create poll questions during class. You can only create a maximum of 25 polls for a single meeting.
Use Zoom to pre-record lectures
Although WITS recommends you pre-record lectures using the Panopto tool in WISE, it is also possible to pre-record lectures in Zoom.
Just launch a Zoom meeting with yourself as the only participant, click record, and give your lecture. This is also a great way for you to ‘flip’ your class – pre-record the declarative and procedural knowledge you want your students to learn, ask your students to watch the recording before class, and then use class time to focus on application and higher order thinking.
Your recordings are saved to https://willametteuniversity.zoom.us/recording. Click the Share button next to a recording to see the options for sharing that recording – for example, enabling or disabling the option for students to download a copy of your recording – and to see the link that you can share with your students so that they can stream your recording (tip: look for “Meeting Recording” in the Recording Link Information box.)
You also have the option of downloading a copy of your recording to your computer, but we do not recommend doing this unless you plan to upload your video to your WISE course site via the Panopto or Media Gallery tools. Zoom recordings can be quite large.
Use Zoom for Disaster Recovery
Besides being able to pre-record your lectures, you can also use Zoom to maintain your classes in an emergency. Provided that you and your students have power and access to a wireless network (including cellular networks), you can use Zoom on your laptop, tablet, or even your cellular telephone to continue meeting with and instructing your students. Zoom has both a Getting Started with iOS and a Getting Started with Android guide.
If you record a class meeting and students stick around after class to ask questions, stop the recording before answering the questions … and consider using breakout rooms
As with face-to-face classes, your students will stick around after your Zoom class meetings end to ask you questions. Some of these questions can be deeply personal. You do NOT want to record those. Stop the recording before you take any questions. Also, if there are a lot of students hanging out after class and one of the students needs to talk to you about something private, offer to put that student in a private breakout room and talk to him or her there.
Use in-meeting file transfer
One of the easiest ways to share files with your students is to use Zoom’s hidden in-meeting file transfer tool. To use it, just click the File button at the bottom of the Chat window. Students will see a notice that a file has been made available and will be given the option to download it. The largest file you can upload is 512 MB.
Review Zoom’s hidden settings
If you log in to https://willametteuniversity.zoom.us/profile/setting, you can see all of Zoom’s hidden settings. Some settings you may want to consider changing are:
- Private chat. By default, Zoom allows students to send private, one-to-one messages to other students without you seeing the messages. Some professors choose to disable this.
- Display end-of-meeting experience feedback survey. Zoom can ask your students to complete an on-screen thumbs up/thumbs down survey at the end of every class. If students give a thumbs down, they can provide additional feedback. The end-of-meeting experience feedback survey is disabled by default.
- Always show meeting control toolbar. By default, this is disabled. This means that the control toolbar at the bottom of your Zoom window automatically hides when you are not using it and reappears when you move your mouse anywhere in Zoom window. You can change this if you want.
- Nonverbal feedback. On the participants list, attendees can click an icon to provide feedback to you (things like Raise Hand / Lower Hand, yes, no, go slower.). This is disabled by default. If you enable it, if a student clicks on a feedback icon, you'll see that icon beside their name on the participant’s list. If a student clicks raise hand, you can lower their hand by hovering over their name and clicking Lower Hand. Click clear all to remove all nonverbal feedback icons.
- Attention tracking. Zoom has a Big Brother-like feature that will show you an indicator on your participant panel if a student does not have Zoom in focus (in other words, if a student has opened and is paying attention to another program besides Zoom) during your class. This is (happily) off by default.
Know Zoom’s limitations
Zoom is arguably one of the best web conferencing platforms available. But it was designed more for live, one-off meetings than for recurring classes or lectures. Some of the things that you might want to do in a teaching platform like Adobe Connect, Blackboard, or Canvas you simply won’t be able to do in Zoom. For example,
- Student notetaking. Unless your students have large screens or external monitors, taking notes during a Zoom meeting requires that they frequently switch back and forth between Zoom and whatever program they use to take notes. There is no other workaround other than the students connecting to the Zoom meeting on a device separate from the one the students will be using to take notes.
- Pre-loading content. In a traditional learning management system like Blackboard, you can access your course site before the semester begins, change the site’s layout and appearance, upload documents and assignments, and more. You cannot do any of those things in Zoom. Zoom is simply a live web conferencing platform that lets you share your web camera and screen with others.
- Assessment. While Zoom has a polling tool, it does not have a testing or exam tool. If you want to give your students a graded assessment, you will need to use an external tool like your learning management system or ExamSoft.
- Attendance. Zoom can create a report showing who attended a particular Zoom meeting, but that report is hidden. Go to https://willametteuniversity.zoom.us/account/my/report, search for a meeting within a one month window, and then click on that meeting’s number of participants in the Participants column.
- Breakout rooms. Zoom offers breakout rooms (see above for instructions on how to enable them) and you can either create them and assign students to them live during class or you can pre-assign participants to breakout rooms before class begins. Unfortunately, there is no way to pre-populate your breakout rooms with content or instructions before class begins. In addition, when your class meeting ends the breakout rooms that you create in Zoom disappear and will not appear in your next class meeting. Unfortunately, we are not aware of any workaround.
- File sharing. While you can share files using the Chat box, Zoom meetings are not really meant to be file repositories. Also, the largest file you can share is 512 MB. Tip: If you want to create a file repository for your course, use your learning management system or SharePoint.
- Polling. If a poll contains multiple questions, your students must answer all of the questions and then click submit before Zoom will record any of the students' answers. In addition, only single choice or multiple-choice questions are allowed. Tip: for more advanced polling features, use Qualtrics or Poll Everywhere.
- Whiteboard. Zoom’s whiteboard (see Sharing a Whiteboard) is an effective tool for summarizing key points during discussions, but the button students click to download a screenshot of the whiteboard is hidden. While the whiteboard is on the screen, the students have to click the View Options pull-down list at the top of the whiteboard and then click Annotate. Only then will they see a Save button.
Keep up to date with Zoom’s features
We also recommend that you review this document prior to the start of each semester to discover new best practices.