Help and Resources from Microsoft

The Office Support web site has information about all of the products in the Microsoft Office suite for Windows and Macintosh. You will find quick start guides, training materials, and support for all of the recent versions of Microsoft Office.

Older Versions of Microsoft Office (2011 and earlier)

Office 2007/2010 (Windows) and 2008/2011 (Macintosh) Compatibility Issues

The release of Microsoft Office 2007 and 2010 for Windows and 2008 and 2011 for Macintosh introduced some file compatibility issues with older versions of Office. If you have Office 2000, XP (2002), or 2003 for Windows, you should download and install the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats. This will allow you to open any Office 2007/2010 or 2008 documents you receive.

If you have Office X or Office 2004 for Macintosh, you should download and install the Microsoft Office Open XML File Format Converter for Mac. This will allow you to open any Office 2007/2010 or 2008/2011 documents you receive. The installer will begin automatically when the download finishes; just follow the directions on the screen. NOTE: this utility requires Macintosh OS 10.4.11 or later.

Important information for Office 2007/2010 users: If you expect to send documents to people who have older versions of Office, you should configure your Office 2007/2010 products to save in a compatible file format. This will make it easy on them if they have not installed the Office 2007/2010 compatibility software.

Change the Office 2007/2010 default file format:

  1. Start Word, Excel, or PowerPoint.
  2. Click on the File tab (in Office 2007, click on the Microsoft Office button in the upper left corner of the screen).
  3. Click the Word Options, Excel Options, or PowerPoint Options button.
  4. Click on Save.
  5. In the Save files in this format pull-down list, choose one of the following:
    • Word: Word 97-2003 Document (*.doc)
    • Excel: Excel 97-2003 Document (*.xls)
    • PowerPoint: PowerPoint 97-2003 Document (*.ppt)

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