Note: This document is for Willamette users with a Cisco IP Phone and Cisco voice mail. If you are one of the few who still have the old-style phones, please refer to the Meridian voice mail documentation.

Access Number for the Cisco Voice mail System
To listen to your messages or change voicemail settings such as PIN or greeting

On Campus Access: 6500 or press the Messages key Messages button on your phone
Off Campus Access: 503-370-6500

To Access and Use the Voicemail System
  1. Dial the access number or press Messages.
  2. If you are calling from another phone or from off-campus, dial * and then your extension or voice mail box number.
  3. Enter PIN then press #.
    • The mailbox summary tells you how many new messages you have, and if any of them are urgent.
    • Press 1 to play new messages.
    • Press 2 to send a message.
    • Press 3 to play old messages
    • Press 4 for setup options
  4. While playing a message the following commands are available:
    • Press 1 to restart play at the beginning
    • Press 1 4 to play the previous message
    • Press 1 6 to play the next message
    • Press 2 to save the message
    • Press 3 to delete the message
    • Press 4 to slow down the message
    • Press 6 to speed up the message
    • Press 7 to rewind
    • Press 8 to pause / resume play
    • Press 9 to fast-forward
    • Press # 4 to reply to sender
    • Press # 5 to forward message
    • Press # 9 to play message properties (caller, date & time)
  5. After the message has finished playing the following options are available
    • Press 1 to replay message
    • Press 2 to save message
    • Press 3 to delete message
    • Press 4 to reply
    • Press 5 to forward the message
    • Press 9 to play message properties (caller, date & time)

To Change Voicemail PIN
You must enter a PIN to access your voicemail box. Your PIN may be 4-16 numbers or letters, but you may not use # and *.

  1. Dial the access number or press Messages.
  2. Enter your current PIN and press #.
  3. Press 4 3 1 to change your PIN.
  4. Enter your new PIN then press #.
  5. Reenter your new PIN then press #.

Recorded Name
When someone receives a voicemail message from you, they will hear your Recorded Name, followed by your message.

  1. Dial the access number or press Messages.
  2. Press 4 3 2 to record.
  3. Wait for the tone and state your name (you may also want to include your title and/or extension number).
  4. When finished recording, press #.
To Record Personal Greeting
Your Personal Greeting is what others will hear when they call and reach your voicemail. There are several types of greetings:
  • Standard greeting: heard unless another greeting is active
  • Internal greeting: heard only by on-campus callers - optional
  • Alternate greeting: set this greeting when you go on vacation or want a different greeting for a period of time
  1. Dial the access number or press Messages.
  2. Press 4 1 for change greetings.
  3. Press 1 for standard greeting, 2 for alternate greeting, or 3 5 for internal greeting.
  4. On the alternate greeting you can set it to expire at a certain date and time.
  5. Press 1 to record a new greeting, or 2 to use the default greeting
  6. Wait for tone, then start to speak.
  7. Press # to stop recording.
To Transfer an Incoming Call to a Different Number
  1. Press the "Transfer" soft key under the display screen
  2. Press the '*' key
  3. Dial the extension that the call should be transferred to
Willamette University

Willamette Integrated Technology Services

900 State Street
Salem Oregon 97301 U.S.A.
503-370-6004 voice
503-375-5456 fax

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